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POlau
Beginner
1,011 Views

poor text quality with HDMI UHD 620

poor text quality with HDMI UHD 620

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4 Replies
idata
Community Manager
106 Views

Hello, peterolausson. Thank you very much for sharing your issue with the Intel Communities Team. I will be more than glad to assist you.

 

 

In order for me to assist you better, please provide me with a DxDiag* report. Please follow these steps to generate it:

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the .txt file that was generated. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Additionally, can you please share the model of your monitor? Furthermore, are you using an HDMI* to HDMI* cable or are you using any type of adapter? Also, what is the resolution set on your monitor? And, if you do not mind, please attach a screenshot or video of the issue.

 

 

 

Antony S.
POlau
Beginner
106 Views

Hi Antony

Thanks for supporting!

 

Extra info:

Monitor Samsung SynvMaster B2230, 1920x1080 60Hz

Using HDMI to HDMI (no adapters)

Br Peter

idata
Community Manager
106 Views

Thank you for the report, peterolausson.

 

 

Let us try the following:
  1. Download the latest graphics drivers for your system (6229): https://downloadmirror.intel.com/27894/a08/win64_24.20.100.6229.zip https://downloadmirror.intel.com/27894/a08/win64_24.20.100.6229.zip
  2. Complete the installation of the drivers by following the instructions provided in this guide: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html
Then, in the image attached to your last post, I am unable to see any issues with the text. Is it possible for you to take a picture with another device and attach it? Furthermore, have you tried using a different display?

 

 

 

Antony S.
POlau
Beginner
106 Views

Hi!

Been on Vacation...

 

Tried drivers you sent me, no success, I think is my screen - to old bad HDMI? My Sony 4K TV much better and no use of scaling.

So thanks for support, new sreeen on my shop list then 🙂

 

Br Peter

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