problem graphics

[Berenguer]

Problem graphics drive? 

 

Good morning,

I think I have a graphics driver issue:

- some time ago I opened google maps and the names of the street, cities, etc ... came out well, but after 3 seconds it disappears.

- I open an hp brand printer application, and fill out the form, the second window is blank.

- I open a website, for example,  and the format is unconfigured.

I use the web, edge, I also tried Chrome and it's still the same.

My details are: S.O .: Windows 10 Home Edition, Version 20H2,

Installed on 22/10/2020

Operating system version 19042.685 Windows Feature Experience Pack 120.2212.551.0

System type: 64-bit operating system, x64-based processor

Connection to connect the monitor to my computer: DVI-D Single Link

Equipment: PC, single monitor

Graphic Drive: Updated Intel (R) Core (TM) i7-8700 CPU processor @ 3.20GHz 3.19 GHz

I tried another monitor and the problem continues I attach the images Can you help, please!

[Berenguer]

Good morning,

I think I have a graphics driver issue:

- some time ago I opened google maps and the names of the street, cities, etc ... came out well, but after 3 seconds it disappears.

- I open an hp brand printer application, and fill out the form, the second window is blank.

- I open a website, for example,  and the format is unconfigured.

I use the web, edge, I also tried Chrome and it's still the same.

My details are: S.O .: Windows 10 Home Edition, Version 20H2,

Installed on 22/10/2020

Operating system version 19042.685 Windows Feature Experience Pack 120.2212.551.0

System type: 64-bit operating system, x64-based processor

Connection to connect the monitor to my computer: DVI-D Single Link

Equipment: PC, single monitor

Graphic Drive: Updated Intel (R) Core (TM) i7-8700 CPU processor @ 3.20GHz 3.19 GHz

I tried another monitor and the problem continues I attach the images Can you help, please!

[Maria_R_Intel]

Hello Berenguer,

Thank you for posting on the Intel* Community.

To better assist you, please provide us with the below information:

• Does the issue start after a graphics driver update/Windows Update?
• By any chance, did you change or review the performance settings in Windows* (related to visual graphics effects, backgrounds, animations, etc)?

Provide the Intel® System Support Utility (Intel® SSU) 

• Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

Best regards,

Maria R.

Intel Customer Support Technician

[Berenguer]

Good morning,
Following in your footsteps, I attach you.

[Maria_R_Intel]

Hello Berenguer,

After checking the information, we cannot address this issue to the driver since it is the first report we have about the behavior and we tested a system with UHD Graphics 630 and we do not see the behavior.

Keep in mind that you are using a generic driver from Intel*, the best thing to do is to use the drivers provided by the system manufacturer (motherboard manufacturer) or through Windows Update to eliminate the potential impact caused by loading non-custom drivers.

We think that your issue is more related to the Operating System, this may be related to the Windows* performance settings (related to visual graphics effects, backgrounds, animations, etc), we encourage you to contact Microsoft so they can properly guide you to verify this behavior.

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello Berenguer,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards, 

Maria R.  

Intel Customer Support Technician