Second screen connected with HDMI washed out

[berkie246]

Hi there, have just bought brand new Lenovo ideapad 5 and C22 monitor. Display on monitor is washed out when connected with HDMI cable. Laptop screen is great. Have tested with different monitor and different HDMI cable. Same problem. Please help.

[Maria_R_Intel]

Hello berkie246,

Thank you for posting on the Intel* Community.

To better assist you, please provide us with the below information:

• Provide a picture to see the behavior.
• Is the cable HDMI to HDMI? Are you using any kind of dongle or adapter?
• By any chance, do you have a different port to test? (DisplayPort*)

Provide the below reports:

Intel® System Support Utility (Intel® SSU) 

• Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

With the external display connected, provide the Intel* Graphics Command Center report:

>Go to the Intel Graphics Command Center

>Support

>System Diagnostic

>Generate report.

>Attach the report file.

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello berkie246,

Were you able to check the previous post?

Let me know if you need more assistance.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Maria_R_Intel]

Hello berkie246,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards, 

Maria R.  

Intel Customer Support Technician