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Second screen connected with HDMI washed out

berkie246
Beginner
377 Views

Hi there, have just bought brand new Lenovo ideapad 5 and C22 monitor. Display on monitor is washed out when connected with HDMI cable. Laptop screen is great. Have tested with different monitor and different HDMI cable. Same problem. Please help.

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3 Replies
Maria_R_Intel
Moderator
360 Views

Hello berkie246,


Thank you for posting on the Intel* Community.


To better assist you, please provide us with the below information:


  • Provide a picture to see the behavior.
  • Is the cable HDMI to HDMI? Are you using any kind of dongle or adapter?
  • By any chance, do you have a different port to test? (DisplayPort*)


 

Provide the below reports:


Intel® System Support Utility (Intel® SSU) 

 


With the external display connected, provide the Intel* Graphics Command Center report:

 

>Go to the Intel Graphics Command Center

>Support

>System Diagnostic

>Generate report.

>Attach the report file.



Best regards,

Maria R.

Intel Customer Support Technician


Maria_R_Intel
Moderator
349 Views

Hello berkie246,


Were you able to check the previous post?

 

Let me know if you need more assistance.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


Maria_R_Intel
Moderator
337 Views

Hello berkie246,


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


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