problem with HDMI and Intel HD Graphics 4000

[idata]

After installing the latest drivers from Intel HD Graphics 4000 is no longer output the picture on TV connected via HDMI. When removing intel driver and install a standard driver windows 7 TV through HDMI works in clone mode desktop. If start the installation of the latest drivers from Intel after installation and before rebooting the PC it works perfectly - there is an image on the TV, it can be configured as a clone mode and the extended desktop mode, but after rebooting the image on the TV disappears. How to make the TV displays the image after restart the PC with the latest drivers Intel HD Graphics 4000?

CPU - core i5 3570K

MotherBoard - Gigabyte Z77-DS3H

Win 7 64bit

No discrete graphics card

TV - Philips 32PFL8404H

Message was edited by: Timur&# 13; version of solutions: http://communities.intel.com/message/169251# 169251 http://communities.intel.com/message/169251# 169251

[idata]

Hi Nic,

No, my other display does not turn on when I do win + P. When on Single display mode, GMCP only shows me the Single mode selection in the drop down for multiple displays. Nevertheless, Win + P shows me all 4 options (single, clone/duplicate, extended, second only).

For testing purpose, I attempted selecting extended or duplicate via Win+P. It does not turn my 2nd display on, but it does make GMCP's multiple display dropdown show 3 options (single, clone, extended). Then if I change the multiple display type in GMCP between extended and clone, it does not affect the dropdown and 2nd screen does not show, but as soon as I select single in GMCP, the dropdown options disappear. This makes sense, since GMCP doesn't seem to recognize a 2nd display, so it shouldn't show me the other options.

The only way I can get my 2nd screen is if I have my HDMI cable connected to the laptop AND install or rollback the driver. I can do this all the time, but it is very inconvenient.

[NICHOLAS_F_Intel]

Quick question for you Ahmad. Your dxdiag didn't populate specific information, but it states that you have an Intel® motherboard? Is this correct? Either way, can you provide me with the specific make/model of the motherboard on your system?

Thanks,

-Nic

[idata]

Hi Nic,

I'm not sure why the dxdiag didn't populate properly. This is the motherboard I have Intel Corporation Latexo FFRD.

[idata]

Here my dxdiag report:

------------------

System Information

------------------

Time of this report: 2/11/2013, 21:50:03

Machine name: POPEY

Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.121023-1503)

Language: Italian (Regional Setting: Italian)

System Manufacturer: Dell Inc.

System Model: Inspiron 5520

BIOS: A13

Processor: Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz (4 CPUs), ~2.4GHz

Memory: 4096MB RAM

Available OS Memory: 3966MB RAM

Page File: 2377MB used, 5171MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_05691028&REV_09

Display Memory: 1664 MB

Dedicated Memory: 32 MB

Shared Memory: 1632 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Monitor generico Plug and Play

Monitor Model: unknown

Monitor Id: LGD033A

Native Mode: 1366 x 768(p) (60.052Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2932 (English)

Driver Version: 9.17.10.2932

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: Thread group

Driver Attributes: Final Retail

Driver Date/Size: 12/12/2012 16:42:36, 12615680 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-EC78-6325B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x05691028

Revision ID: 0x0009

Driver Strong Name: oem115.inf:5f63e5341859ec8c:iIVBM0:9.17.10.2932:pci\ven_8086&dev_0166

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A...

[NICHOLAS_F_Intel]

Hi Jose,

What display are you connecting to?

Thanks,

-Nic

[idata]

The monitor is LG, model 22LG3100. It has HDMI version 1.3.

I am using windows 8.

José

[idata]

Do you know if this is a Windows 8 or a Intel driver problem?

Thanks,

[NICHOLAS_F_Intel]

Hi Jose,

We're not sure yet. We're collecting configuration data from people experiencing the issue, attempting to reproduce it so we can determine that.

Thanks,

-Nic

[idata]

I tried installing the previous Intel Driver to see if it works, but no luck...

I want to try and do a clean install. I'm not sure if perhaps a setting I modified cause this issue.

I realize that when I uninstall and reinstall the intel driver, the GMCP picks up settings from my previous installation, is there a way to delete/reset all settings for GMCP.

[NICHOLAS_F_Intel]

Hi Ahmad,

If you uninstall your current driver, it may revert to an older version of the driver you previously had installed. If that's the case, just uninstall that one too. During both uninstalls, you should be given the option to "delete all driver files associated with this driver", or something to that effect. That will remove any saved settings for that particular driver.

You can't uninstall the in-box driver that came with your operating system though, so if after uninstalling the current one you find the "Uninstall Driver" button greyed out, it means you're at the default.

Thanks,

-Nic

[idata]

Exactly the same problem here, HDMI connection loses signal as soon as Windows loads (it displays fine until the Windows 7 orbs stop rotating) but VGA works fine. I can also disable and then re-enable the driver through device manager and have the HDMI usable until I reboot.

I am using Windows 7 x64 (I have tried Windows 8 x64 as well, exactly the same issue), G2020 processor and MSI B75MA-E33 motherboard.

This thread has gone a bit quiet, anyone looking into this?

[idata]

I've been waiting for a resolution as well and am experiencing the same exact issue as you. I haven't gotten around to taking a video to further illustrate this problem, but will do so ASAP.

I was happy to see a new driver being released recently, but that has not fixed this issue but fixed other issues such as the mouse pointer disappearing after sleep....

I always re install the driver whenever I connect my laptop to the TV, since during the setup, it somehow successfully identifies the second display. I will try the disable/enable driver option as you suggested since that will be much faster than re-running the setup. It would be nice if we could create a shortcut to automatically enable/disable the driver in order to connect to a 2nd display.

Any updates Intel?????

[NICHOLAS_F_Intel]

We're still waiting on a failing configuration to be volunteered. We've reached out to an OEM who is having this issue commonly reported here on Communities, but so far from what we know - they have not been sent back a system that has this issue, so we still don't have a system from them.

Thanks,

-Nic

[idata]

I honestly think that a company as big as Intel can replicate 100's of systems exposed to this behavior on this forum without complayning about "who can send me.His system" . Why you try to move from the real problem? You (Intel) have the power of solving this "issue" of not having a Damaged system. Or maybe you know that to solve this problem is very costly and you're trying to save more time until next platform is out so you can more easily pass this over. I don'tknow what you're doing there but this answer definItly is not compelling Intel vision. It's just a cheap excuse that is making only harm.

[idata]

I agree, all you needed to do was buy (or borrow, I'm sure any of the manufacturers listed in this thread would be happy to help considering all I have been told each of the several times I have tried your technical support is to contact them!) one of the laptops mentioned in this thread. This means that you wont have any discrepancies with configurations and could immediately start looking into it.

It has been almost 3 months since this thread started and it isn't the earliest example of this problem, you are telling me you are sitting on your hands after 3 months waiting for one of your customers willing to do without their PC for a few months while you look into it? Amazing!

[idata]

It would be nice if we could create a shortcut to automatically enable/disable the driver in order to connect to a 2nd display.

Hello Ahmad,

Here is a solution of how to create such a shortcut:

[idata]

@paschdan - Thanks a lot, this works great and saves me from having to manually perform the task.

Given that this solution works, disabling followed by enabling the device, can this solution lead us to the issue at hand?

[NICHOLAS_F_Intel]

Hi Ben,

You are correct, this issue has been known about for longer than this thread. It was also brought up a few months beforehand, and at the time we had attempted to reproduce the issue by purchasing the exact configuration we were told was having the issue. However, even after purchasing the exact configuration, we were unable to reproduce the problem. Ours worked completely 100%, everytime, with no issue. We come full circle back to the point where the only way we will be able to reproduce this problem is to either continuously keep buying more and more system until we can reproduce the problem (which is highly unlikely, irresponsible, and bad troubleshooting) - or follow the sure path, and get a system that already shows the failing symptoms.

Thank you,

-Nic

[idata]

OK then soo, in almost one year the big Intel couldn't solve this? That's it, we just need to accept that Intel is making cpu's and amd video cards. And what if it's different and i need to buy multiple systems until i find the right one? Will intel pay me back?

[idata]

Dear Intel,

Yesterday i bought a Toshiba U940-11C. The HDMI on my Samsung TV worked fine. Today after a reboot i tried again and after some flashing on my tv's screen it stayed black. After some googling i found this page about the failing Intel graphics card.

My ultrabook has a Intel 4000 + nvidia gt 630m. It came orignal with with driver 9.17.10.2828 and after reading this page i tried 9.18.10.3071. After installing this second driver only black screen (without and with rebooting after installation of the new driver)

Please find a sollution very fast for this problem, because i was using my hdmi port everyday on my old laptop and now i cant!!

------------------

System Information

------------------

Time of this report: 4/14/2013, 21:41:45

Machine name: LAPTOPJELMER

Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_rtm.120725-1247)

Language: Dutch (Regional Setting: Dutch)

System Manufacturer: TOSHIBA

System Model: SATELLITE U940

BIOS: 1.20

Processor: Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz (4 CPUs), ~1.7GHz

Memory: 8192MB RAM

Available OS Memory: 8082MB RAM

Page File: 1695MB used, 10994MB available

Windows Dir: C:\windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_FB111179&REV_09

Display Memory: 1792 MB

Dedicated Memory: 32 MB

Shared Memory: 1760 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: AUO303C

Native Mode: 1366 x 768(p) (60.098Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 9.18.0010.3071 (English)

Driver Version: 9.18.10.3071

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: Thread group

Driver Attributes: Final Retail

Driver Date/Size: 3/19/2013 21:31:48, 8647680 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-EB70-1CDBB4C2C435}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0xFB111179

Revision ID: 0x0009

Driver Strong Name: oem27.inf:5f63e5341859ec8c:iIVBM0:9.18.10.3071:pci\ven_8086&dev_0166

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_Y...

[idata]

Hi, Unfortunately I am in the same boat. A good way to wreck my daughters birthday. New laptop, down load a film to view on the TV -> No picture and nothing sorted the proble. Now several hours just to log to be allowed to ask Intel and Acer to sort the proble. Here is the DXdiag from the brand new laptop and a history of the problem. Is there a formal support system as well or only the forums?

I purchased an Acer m3-581PT (Serial Number

NXM3JEK002242050747200) with an Intel i3-3217U processor, System BIOS v2.10 GOPVersion Driver 3.0.12.1012. Intel HD Graphics 4000 Driver date 19/03/2013 Driverversion 9.18.10.3071 from Simply Acer received on Tuesday 9th April2013 as a present for my daughter.

The HDMI output to a television does not appear to be

working correctly. Neither video nor audio function. I have updated the Intel HD4000driver to the latest 19/03/2013 version but this has not corrected the fault. Ihave tried 2 different Panasonic Viera TV's, and 3 HDMI cables on all 3 HDMIinputs in the main TV. Both a Sony camera and a HD Freeview TV box arerecognised and work via the HDMI. The Computer recognises the type of TV andgives appropriate options to select up to the maximum HD definition of the TV butno picture is displayed. Using either Fn F5 or opening the Intel HD graphicsControl Panel I can toggle between the laptop display and the external Flatpanel TV screen. When the TV should be displaying an image the HDMI label onthe TV is removed but the screen remains black. If the TV is toggled to off theHDMI log is again displayed on the screen. This suggests some form of signal isgoing too and from the TV to the computer. The audio control panel also showsan appropriate name for the TV and the graphic of sound volume show movementbut no sound comes out. If the laptop speakers are also enabled sound comes outof them.

I have looked at the BIOS screen and there does not appear

to be any option to enable/Disable the HDMI in BIOS. The control panel says itis enables and working correctly.

I would be grateful if you could advise further options to

correct this fault.

------------------

System Information------------------Time of this report: 4/15/2013, 21:45:28 Machine name: JESSICALAPTOP Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130306-1502) Language: English (Regional Setting: English)System Manufacturer: Acer System Model: Aspire M3-581PT BIOS: V2.10 Processor: Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz (4 CPUs), ~1.8GHz Memory: 4096MB RAMAvailable OS Memory: 3912MB RAM Page File: 2604MB used, 5275MB available Windows Dir: C:\Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.02.9200.16384 64bit Unicode

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DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found.

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DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)

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Display Devices--------------- Card name: Intel(R) HD Graphics 4000 Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics Family DAC type: Internal Device Type: Full Device Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_067D1025&REV_09 Display Memory: 1792 MB Dedicated Memory: 96 MB Shared Memory: 1696 MB Current Mode: 1366 x 768 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: Panasonic-TV Monitor Id: MEIA096 Native Mode: 1920 x 1080(p) (50.000Hz) Output Type: HDMI Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: AUO31EC Native Mode: 1366 x 768(p) (60.016Hz) Output Type: Internal Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32Driver File Version: 9.18.0010.3071 (English) Driver Version: 9.18.10.3071 DDI Version: 11 Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1 Driver Model: WDDM 1.2Graphics Preemption: DMA Compute Preemption: Thread group Driver Attributes: Final Retail Driver Date/Size: 3/19/2013 21:31:48, 8647680 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B78E66-4226-11CF-6A78-7726B4C2C435} Vendor ID: 0x8086 Device ID: 0x0166 SubSys ID: 0x067D1025 Revision ID: 0x0009 Driver Strong Name: oem25.inf:5f63e5341859ec8c:iIVBM0:9.18.10.3071:pci\ven_8086&dev_0166 Rank Of Driver: 00E02001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend Dei...