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problems whit installation Intel® Graphics - Windows® DCH Drivers

MJ230585
Beginner
2,261 Views

I have tried for several times to installing the newest DCH drivers, but every time it failed.

When I go to the Intel website, I'll download the program for installation, but when it appeared on my desktop, I only see the start screen of the program. Also, I see that my cursor changed into a blue whirling circle, so I can't click on 'start installation'. Even the program used a lot of my processor capacity / GPU. What can I do to complete the installation?

 

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1 Solution
Geeooff
New Contributor I
2,099 Views

If Windows Media Player is installed, you can just run the same Installer you tried to run before. This time it will show some sort of lightning animation and you will be able to click the button.

 

Intel will probably find a way to fix this in a future release... I hope.

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9 Replies
AlHill
Super User
2,246 Views

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

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MJ230585
Beginner
2,229 Views

Here are the scan results from SSU from my laptop. I hope you can find a solution

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MJ230585
Beginner
2,212 Views

Dear Al Hill,

do you know what's going wrong with the installation of the DCH Graphic drivers? I still have the same problem and I'll get the same notifications for the upgrade. And every time I try it, it failed

 

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AlHill
Super User
2,209 Views

Only the Intel support engineers understand the madness surrounding the graphic drivers and their installation.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

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Geeooff
New Contributor I
2,190 Views

Problem described here:
Re: Memory leak while trying to install Intel Graphics BETA Windows 10 DCH Drivers - 30.0.100.9667 - Intel Community

 

TL;DR

Windows Media Player is a requirement to use the EXE Installer. Don't forget to kill any Installer.exe remaining processes before retrying, they will eat all your memory.

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MJ230585
Beginner
2,171 Views

But how I can installing by using Windows media player? i never heard about that option? Can you tell me how that works, dear Geeoff

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Geeooff
New Contributor I
2,153 Views

Right Click on Start Button > App & Features > Optional features > Add a feature > Windows Media Player

Screenshot 2021-07-20 170204.jpg

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MJ230585
Beginner
2,106 Views

Dear Geeoff,

 

I have followed the steps for installing Windows Media Player, can I start with the installation of the Intel DCH driver update, at the normal way? Or must I do something else?

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Geeooff
New Contributor I
2,100 Views

If Windows Media Player is installed, you can just run the same Installer you tried to run before. This time it will show some sort of lightning animation and you will be able to click the button.

 

Intel will probably find a way to fix this in a future release... I hope.

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