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EGelg
Beginner
150 Views

"Display driver Intel HD Graphics stopped responding and has recovered."

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Hi, I have Intel Pentium 3550M CPU. Whenever i install the onboard graphics driver it gives me "display driver intel hd graphics stopped responding and has recovered" over and over again. I had to use the "roll back driver" option in device manager. Now in device manager it shows as "microsoft basic display adapter". And i can't use like this because now my computer lags a lot. I just changed my OS and still same. Please help. Thanks.

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1 Solution
EGelg
Beginner
102 Views

Hi, sorry for late reply. I was working on it and after doing all the Windows Updates (I have Windows 8.1 x64) it stopped doing that. And of course it kept giving the same error as i was updating it, so it was a nightmare. Thank you all for your reply, and again, sorry for late reply.

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5 Replies
Alberto_R_Intel
Moderator
102 Views

EGelg, Thank you for posting in the Intel® Communities Support.

 

In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Was it working fine before?

Did you make any recent hardware/software changes?

When did the issue start?

Which specific Windows* version are you using?

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

n_scott_pearson
Super User Retired Employee
102 Views

Also, please download and run the Intel System Support Utility for Windows and have it save the report to a file. Then, using the paperclip icon below the edit window, upload and attach this file to your response post.

...S

 

Alberto_R_Intel
Moderator
102 Views

Hello EGelg, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

EGelg
Beginner
103 Views

Hi, sorry for late reply. I was working on it and after doing all the Windows Updates (I have Windows 8.1 x64) it stopped doing that. And of course it kept giving the same error as i was updating it, so it was a nightmare. Thank you all for your reply, and again, sorry for late reply.

View solution in original post

Alberto_R_Intel
Moderator
102 Views

Hi EGelg, No problem at all, thank you very much for letting us know those results.

 

Perfect, excellent, it is great to hear that after doing the Windows* updates the problem got fixed and now the computer is working properly.

 

Any other inquiries, do not hesitate to contact us again.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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