recently updated bios on dell inspiron 3520 and drivers and new problems emerged

[imani]

recently I've updated my bios and my iris xe graphics driver before i was having a problem where my pc would bsod black screen and crash my games after a while the issues were fixed with these new drivers and bios updates but not after i play a game for a while my watts randomly go from 27-30 to 10 watts i do not know what to do but games are unplayable

[Earl_Intel]

Hello imani,

Thank you for posting in the communities!

I'm sorry to hear that your system is giving you trouble. Please supply the information requested here so that we may better assist you and identify the best course of action:

• May I know if the GPU drivers that you downloaded are your OEM drivers (Support for Inspiron 15 3520 | Drivers & Downloads | Dell Australia) or in our intel website (Intel® Arc™ & Iris® Xe Graphics - Windows*)?
• Did you already contacted Dell Support regarding to this issue?

Kindly run this on your system so that I can gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi imani,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hello imani,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician