refresh rate error

[phalu]

laptop: asus Tuf Gaming F15 (fx506li)

works fine when display is 60hz

but when i turn on 144hz - blank screen 

[DeividA_Intel]

Hello phalu,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your laptop.  

In order to better assist you, please provide the following:  

1. Were you able to set your laptop to 144Hz before without issues?

2. What is the exact CPU that you have?

3. Is the issue present with Asus or Intel drivers?

4. What is the resolution that you are testing?

5. What is the BIOS version?

6. What is the operating system installed as well as the version and build?

7. Are you using the HDR option?

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello phalu, 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[phalu]

thanks for your reply,

found the cause of problem. i have updated asus bios, which change their default bios settings. i am unable to change bios settings as bios settings are not supported for external screen. for now, i installed some application which manual reduces my refresh rate to 120 hz.

[DeividA_Intel]

Hello phalu, 

Thanks for the confirmation. Before we continue I would like to know if you would like to close this thread due to the BIOS limitations or if you need further assistance.

I will be waiting for your confirmation.

Regards,  

Deivid A.  

Intel Customer Support Technician

[DeividA_Intel]

Hello phalu,  

After checking your thread, I would like to know if you need further assistance. 

If so, please let me know. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello phalu,  

I was checking your thread and see that we have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Bear in mind that you can check with Asus to ask for further information on their BIOS releases and changes done by the update.

Regards,  

Deivid A.  

Intel Customer Support Technician