Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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second display not detected after intel driver and support assistant installed graphics update

Arpit_singh
Beginner
733 Views

hi! i had just updated my graphics driver with the 

Intel® 6th-10th Gen Processor Graphics - Windows*

after downloading the update my laptop cant detect my second monitor

pls help or my dad will get mad

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3 Replies
Alberto_R_Intel
Employee
685 Views

Arpit_singh, Thank you for posting in the Intel® Communities Support.


We will be more than glad to assist you with this matter. 


In order for us to provide the most accurate assistance on this scenario, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



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Alberto_R_Intel
Employee
643 Views

Hello Arpit_singh, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
611 Views

Hello Arpit_singh, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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