software update pc restart loop

[noel0]

I was given a suggestion to update my graphic processor in order to use a program, and after installing the driver and support assistant, I'm given the update but each time I hit send, I get told that I need to restart my pc to continue installing updates, and I've already done that twice already and even tried opening the page from a different browser.

[VonM_Intel]

Hello noel0,

Thank you for posting in our Community. I see what’s happening here. What you’re describing is a restart loop with the Intel® Driver & Support Assistant (DSA). Normally, when DSA installs a driver, it prompts you to restart so the installation can finish.

To help narrow this down, could you please confirm the following:

1. Which Intel® driver are you trying to install (graphics driver version number, if available)?

2. After the restart, do you notice the installation resuming, or does it always return to the same “restart required” prompt?

3. Have you recently uninstalled or updated any other drivers (such as GPU or chipset drivers) before this issue started?

4. What is your system make and model (brand of PC/laptop, motherboard if custom-built)? Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue.

In the meantime, have you tried downloading the driver directly from the Intel® Download Center and installing it manually, bypassing the Support Assistant?

Have a nice day!

Best regards,

Von M.
Intel Customer Support Technician