todays graphics update

[ShiityLiLMongo]

Tried 5 times to update and failed , seems to be crashing as it extracts at the start  and then reverts back to scanning my pc details and I press update and extraction crashes and repeat....

[AlHill]

And what graphics would that be?

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[CoPilot is a virus]

[RandyT_Intel]

Hi @ShiityLiLMongo,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Are you downloading the update manually from Intel website or through Intel Driver Support Assistant?
• Do you receive any error messages when the extraction crashes? If so, what do they say?

I look forward to your response and am committed to resolving your issue promptly. 

Best regards,  

Randy T.  

Intel Customer Support Technician  

[ShiityLiLMongo]

So I tried uninstall of my old intel driver and then no driver would install....so I downloaded new driver Thru device manager/display adapters and still couldn`t  install any driver from intel . I then turned of vpn avast and superantispyware and latest driver installed instantly. I messed around and it was avast stopping intel driver from working,   Thanks for your help!

[ShiityLiLMongo]

Downloading with Intel Driver Support Assistant and please find attached ssu log

[RandyT_Intel]

Hi @ShiityLiLMongo,

Please try manually installing graphics driver version 32.0.101.8247 (WHQL Certified) without using Intel Driver & Support Assistant (IDSA). You can download it from here: [Intel® Arc™ Graphics - Windows*].

Check also this article for guidance: Windows* Update Rolling Back Graphics Driver to a Previous Version

After installation, don’t forget to reboot your system.

Let me know if the issue still persists.

Best regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @ShiityLiLMongo,

I'm following up on the previous recommendation I provided. Have you had a chance to review the information and apply it to your system? Please let me know the outcome so I can determine the next best course of action.

Best regards,  

Randy T.  

Intel Customer Support Technician  

[ShiityLiLMongo]

So I tried uninstall of my old intel driver and then no driver would install....so I downloaded new driver Thru device manager/display adapters and still couldn`t  install any driver from intel . I then turned of vpn avast and superantispyware and latest driver installed instantly. I messed around and it was avast stopping intel driver from working,   Thanks for your help!

[RandyT_Intel]

Hi @ShiityLiLMongo,

This is not typical behavior for our drivers or software to be flagged as a threat or malware by antivirus programs. We recommend coordinating directly with the antivirus vendor to investigate this further. We are currently looking into similar reports involving Bitdefender and Norton.

In the meantime, may I confirm if everything is working correctly on your end? Were you able to successfully install the Intel drivers? Please let me know if you need any further assistance.

Best regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @ShiityLiLMongo,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Best regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @ShiityLiLMongo,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Best regards,  

Randy T.  

Intel Customer Support Technician