todays graphics update

[ShiityLiLMongo]

Tried 5 times to update and failed , seems to be crashing as it extracts at the start  and then reverts back to scanning my pc details and I press update and extraction crashes and repeat....

[AlHill]

And what graphics would that be?

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[CoPilot is a virus]

[RandyT_Intel]

Hi @ShiityLiLMongo,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Are you downloading the update manually from Intel website or through Intel Driver Support Assistant?
• Do you receive any error messages when the extraction crashes? If so, what do they say?

I look forward to your response and am committed to resolving your issue promptly. 

Best regards,  

Randy T.  

Intel Customer Support Technician  

[ShiityLiLMongo]

Downloading with Intel Driver Support Assistant and please find attached ssu log

[RandyT_Intel]

Hi @ShiityLiLMongo,

Please try manually installing graphics driver version 32.0.101.8247 (WHQL Certified) without using Intel Driver & Support Assistant (IDSA). You can download it from here: [Intel® Arc™ Graphics - Windows*].

Check also this article for guidance: Windows* Update Rolling Back Graphics Driver to a Previous Version

After installation, don’t forget to reboot your system.

Let me know if the issue still persists.

Best regards,  

Randy T.  

Intel Customer Support Technician