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sguev2
Beginner
81 Views

why screen freezes

recently when i watch netflix or online gaming the picture freezes then catches up. it happens about two times every minute. i have dell latitude 6520 intel core I7 windows 10. it just started doing this. very annoying

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2 Replies
AlHill
Super User
42 Views

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Doc

n_scott_pearson
Super User Retired Employee
42 Views

Dell is responsible for all processors that come as part of one of their systems. You need to be discussing your issues with them.

...S

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