why screen freezes

[sguev2]

recently when i watch netflix or online gaming the picture freezes then catches up. it happens about two times every minute. i have dell latitude 6520 intel core I7 windows 10. it just started doing this. very annoying

[AlHill]

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Doc

[n_scott_pearson]

Dell is responsible for all processors that come as part of one of their systems. You need to be discussing your issues with them.

...S