yeni sürücü yüklendikten sonra bilgisayar kapanıyor

[Alparslan]

6325 sürümü arc A770 ile uyumlu çalışmıyor, bilgisayar açıldıktan 3 dakika sonra kapanıyor, bir önceki sürümü kurdum sorun yok.

[RandyT_Intel]

Hello Alparslan,

Lütfen sizi yalnızca İngilizce olarak destekleyebileceğimi ve bu yanıtı çevirmek için bir web çeviri aracı kullandığımı unutmayın, bu nedenle bazı yanlış çeviriler olabilir.

Thank you for reaching out to us regarding the issue you’re experiencing with your graphics and game performance. To better assist you, I need to gather some additional information. Could you please answer the following questions? 

1. Can you please run the System Support Utility (SSU) and share the logs with me? 
2. How did you perform the last update? Did you use a device manager-clean installation or Display Driver Uninstaller (DDU) before updating to the latest graphics driver? 
3. Are there any overheating issues when random shutdown occurs?

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[Alparslan]

Merhaba, yeni sürücüyü yüklerken temiz kurulum yaptım, sonrasında bilgisayar kapanmaya başladı ve ben de eski sürücüyü yükledim sorun giderildi, 6325 sürücüsünü tekrar yükledim, bilgisayar açılırken fanlar hızlı çalışmaya başladı ve oyun açtığım zaman intel arc a770 ekran kartından sesler gelmeye başladı, sanki elektrikli çakmak ateşleme sesi gibi, bu sürücü stabil çalışmıyor. eski sürücüyü tekrar yüklemem gerekecek.

[RandyT_Intel]

Hello Alparslan,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[Alparslan]

Hello ssu data is here.

[Earl_Intel]

Hi Alparslan,

Thank you for your response.

For us to further troubleshoot the issue, can you provide the following details below:

• May I know what driver version is working fine?
• May I know what version is having the issue? is it 32.0.101.6325_101.6252 or 32.0.101.6325_101.6253?
• May I know what is the exact make and model of your Intel Arc A770? is it Intel Arc A770 LE, Sparkle Arc A770 Titan OC, Acer Predator Arc A770, ASRock Phantom Gaming ARC A770, etc.

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[RandyT_Intel]

Hello Alparslan,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Best regards, 

Randy T. 

Intel Customer Support Technician