开机显卡不工作

[laolin]

我开机之后再打开屏幕，显卡无法正常工作

[laolin]

使用接口：DP

显卡：宏碁A770 16G

主板：B450 TOMAHAWK 

CPU：R5 5500

显示器：HKC T2757Q

[Andres_Intel]

Hello laolin, 

Thank you for posting on the Intel communities.  

请注意，我只能用英语支持您。我已使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。

I am sorry to hear that your Intel® Arc™ A770 Graphics (16GB) does not work. Please answer the questions below for a better understanding:

• What is the issue that you have with your graphics card? For example: No display, No boot, etc
• Please download, run, save and attach the report for the following tools: 
  • Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store. 
  • Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

Regards,  

Andres P. 

Intel Customer Support Technician 

[laolin]

我开机后再打开显示器电源，那么显示器将没有画面。

电脑开机前必须先打开显示器才能够正常显示画面。

[Andres_Intel]

Hello laolin,

Were you able to check the previous post?  

Let us know if you still need assistance.   

Best regards,

Andres P.  

Intel Customer Support Technician 

[Andres_Intel]

Hello laolin,

Thank you for your response, it has been really helpful. 

Please complete the steps below and let me know the results:

• Test different displays, cables, and ports.
• I see you did not attach the SSU report. Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

Regards,  

Andres P. 

Intel Customer Support Technician

[laolin]

I only have one monitor, I try to use different interfaces (HDMI, DP), it's all the same situation. Only turning on the monitor before power on can it work properly, and turning the monitor on again after turning on the system will show no signal source

（Translation tools used）

[Andres_Intel]

Hello laolin,

Thank you for your answer, all the information provided has been really helpful.

I see you have attached the Report for Intel® Graphics Drivers twice, I also need the Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

If you have issues attaching that file please answer the following questions, this is essential to start with the troubleshooting:

• What is the motherboards BIOS version?
• What is the graphics card driver version?
• What is the operating system version, including the Build?
• Even you are able to attach the file or not, let me know if you have Resizable Bar enabled.

Regards,  

Andres P. 

Intel Customer Support Technician 

[laolin]

• What is the motherboards BIOS version?

7C02v1I

• What is the graphics card driver version?

31.0.101.4311

• What is the operating system version, including the Build?

• Even you are able to attach the file or not, let me know if you have Resizable Bar enabled.

Resizable Bar enabled

[Andres_Intel]

Thank you for your response, it has been really helpful.

Please follow the steps below and let me know the results:

• I see you mentioned you have the graphics driver version 31.0.101.4311. But when I checked the file attached it says the version is 31.0.101.4257. Try updating graphics driver 31.0.101.4311. For guidance, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11.

Regards,  

Andres P. 

Intel Customer Support Technician

[laolin]

There is no such situation under version 4311, it will be this situation in the case of version 4257, it is not clear what caused it

[Andres_Intel]

Hello laolin,

Thank you for your answer, happy to hear that the issue is not presented on driver 4311.

That is the reason why keep updating the graphics drivers, in this case seems the issue was related to the driver.

Let me know if you have further questions.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello laolin,

Were you able to check the previous post?  

Let us know if you still need assistance.   

Best regards,  

Andres P.  

Intel Customer Support Technician

[Andres_Intel]

Hello laolin,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards, 

Andres P.  

Intel Customer Support Technician