144Hz Monitor stuck at 120Hz that was previously working at 144Hz

[Joadix100]

I have a 1080p 144Hz monitor conected to my Intel Arc A770 16GB LE, and from when i bought it to arround a week ago, it was working perfectly fine, running 1080p 144Hz and VRR enabled, but after some driver updates and Windows 11 updates, my monitor only goes up to 120Hz, than i did not change the Cable or anything.
According to the Intel Command Center, my monitor supports 144Hz but the setting its just not available on Windows Settings. I have tried installing the driver again with a clean install and also DDU and latest driver but no luck. i am using an HDMI 2.1 Cable limited to HDMI 1.4b by the monitor´s own port.

I ran a SSU and added al Info abut my system, i added captures of the problem too.

[NormanS_Intel]

Hello Joadix100, 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer

[Abhimata01]

Hello. I'm having the same exact problem for several months. I'm using a Fantech Chimera GM271SF monitor that was running on 165hz. Since an update of the intel driver (I forgot which one), the option to turn on 165hz is no longer there and currently stuck on 120hz. I use a MSI GF63 Thin 11SC laptop. I tried installing the driver from the MSI website and it still only shows 120hz. I use the exact same cable (HDMI 2.1) so I don't think it's a hardware issue.

Any help would be much appreciated. Thanks.

[Kru1cif3r]

Hi Norman, I have the same exact problem on my msi laptop. But for me i lost my 144hz refresh rate when i updated to windows 11. I gained the same options, 120, 60 and 50. I updated my windows 11 around early 2023 and i gave up on getting my 144hz back since i never found a solution. Until now i understand its a driver issue but i still cant fix it. I have tried to rollback my driver to all sorts of version but nothing worked. I even went back to a version from 2022 and still didnt work. Im forever stuck on 120hz on my 144hz monitor

[Joadix100]

As i found out in this Answer  to this very post, the issue is driver related, as of now even the Latest driver  as of yesterday september 23 this issue is still present and i cannot run my monitor at the maximum refreshrate of 144Hz, only 120Hz, sometimes even when my PC turns on its stuck at 60Hz and i have to restart it to get 120Hz.

[Joadix100 · Accepted solution]

UPDATE: New Intel Driver 32.0.101.6299  FIXES this issue for me and i can run my monitor at 144Hz again (Limited to 8bpc, 10bpc or 12bpc does not work)

 As you can see in the screenshot, 144Hz is available and working.

[Vonny2]

U think this would work for a ASUS vivobook cause I think I had uhd 630 when it was working idk I just upgraded my driver thinking I was making stuff better and it got worst and idk exactly what driver gives me 144 hz anymore does 6th gen and 7th gen work for are I got a pension silver n6000 processer

[Joadix100]

you should try to run a DDU and install the latest driver available for your Intel UHD
7th gen Intel UHD 630 Driver 
6th gen Intel UHD 630 Driver 

[Vonny2]

I’m new to this what is a ddu and how do I do that?

[Joadix100]

DDU is display driver uninstaller, it cleans any drivers installed and everithing related to it, theoretically errors too.

DDU 

[Vonny2]

So like how do I find sum of the old drivers back cause when I got this computer someone already had the drivers set idk where to get most drivers but graphic I don’t really trust those graphic updaters I be feeling like they be faulty

[Joadix100]

Try what i said, if it does not work, do a DDU and install the original manufacturers driver from your vendor website.

[Vonny2]

Ddu which one should I pick clean and restart or clean and shutdown

[Joadix100]

Cleand and Restart, remember to have your driver already downloaded