31.0.101.5445 installation error on Win11

[hmi]

hello,

I have this error msg 0x80070103 for the old UHC driver, Win 11 Pro 24H2 (26100.4652) processor i9.14900 HX

The error requires action at Win update but can not be removed, although the

new actual driver gfx_win_101.6913.exe could be installed successfully.

The actual driver did not remove the old driver though it was a clean install procedure.

I would be thankful if anybody can help L)

thanks

Horst

[VonM_Intel]

Hi hmi,

Thank you for posting in our Community. The 0x80070103 error code typically indicates that Windows Update is attempting to install a driver that is already installed or incompatible with your current system configuration. Since you were able to successfully install the latest driver version (gfx_win_101.6913.exe) manually, that part is already resolved, but Windows Update may still be trying to push an outdated or unnecessary UHC driver.

Microsoft is aware of this error and is working with the OEM to fix it, for more information, refer to How to handle Install error - 0x80070103.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[hmi]

thanks M. for answering.

The links refers to a Microsoft post from 2023 and there is no solution right now.

I saw hundreds of similar requests. Maybe an issue where neither INTEL nor MS feeling to be responsible.

btw it is not a driver, it is a software extension for the driver.

best regards hmi

[VonM_Intel]

Hello hmi,

Thank you for your response. Regarding the link provided earlier, while it references Microsoft documentation, we recognize that many users have reported similar issues, particularly around launch failures or APO not functioning as expected. I completely understand your concern, especially when it feels like the issue sits between Intel and Microsoft, with no clear ownership. I will need to do further research on this matter and post the response on this thread once available.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello hmi,

Thank you for being so patient. To assist you further and get to the root of the issue, we’ll need to gather a bit more information from you. Kindly help us by answering the following questions:

• Where did you download or obtain the graphics driver version 31.0.101.5445?
• What is the make and model of your system? If possible, please attach an SSU (System Support Utility) report so we can review the full hardware and software configuration.
• Are you seeing the error message through Windows Update notifications, or is it occurring elsewhere?

Also, we recommend using the graphics driver provided by your system’s manufacturer (OEM) to ensure full compatibility. Once we have your system's make and model, we’ll be happy to help locate the correct OEM driver version for you.

In the meantime, please perform a clean uninstallation of your current graphics driver using the Display Driver Uninstaller (DDU) tool, and then reinstall the latest WHQL-certified driver version 32.0.101.6913.

Let us know exactly where the error is showing up (e.g., during update, after restart, in Device Manager, etc.), as this will help us determine if it's specifically tied to Windows Update.

Best regards,

Von M.

Intel Customer Support Technician

[hmi]

hello M.,

thanks for these suggestions.

I can not recall where the driver 31.0.101.5445 came from, it is the installed driver under Win11.

It is not from the OEM manufacturer but from INTEL. It was first installed on 20.04.2025 under Win 11.

In the meantime several driver updates have been installed under INTEL DSA,  for example

32.0.101.6874, ...6881, ...6913, and today the ...6987 (7.Aug.25), but the Windows device manager

only shows the ....5445

I add SSU report and the Windows update error message which is only appearing at the

Windows update screen.

I don´t dare to make a clean DDU, I´m not experienced enough.

Additional issue are INTEL DDT device and updater components, which are shown in the device manager

as "other devices" with "no drivers installed Code 28") see photo

I can not delete and reinstall the components and I can not get drivers.

I would be happy if you could give me instructions to solve the probelems.

many thanks

Horst

[VonM_Intel]

Hello hmi,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[Mike_Intel]

Hello hmi,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician