Intel Arc A750 Titan Incredible bad performance, help me! 😔

[Alexxxxx]

I built my first PC a week ago, but I'm getting really bad performance in games. League of Legends sometimes drops to 70 FPS, which makes no sense. CS2 is struggling too, and while Fortnite is a bit more stable, it's still not great. I'm honestly pretty upset about it. I'd really appreciate any help before I consider selling it (not sure if I can even do an Amazon RMA)

For Intel moderators, I've got a JSON file from CapFrameX of a CS2 test if you need it.

PC Specs:

Sparkle Intel Arc A750 Titan OC Edition
Ryzen 5500
Gigabyte B550M K
RAM 16gb DDR4 3200MHz
Windows 11 home

✓Resizable BAR
✓4G
✓Last Drivers
✓Overclocked RAM
✓Already put games on High Performance on windows Graphics Settings.
✓DDU & install last driver - I did it again installing an old driver (it didn't work)

[ArchieD_Intel]

Hi Alexxxxx,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus?

When did the issue start? Was it after a specific driver update or game patch?

Could you provide a screenshot of your in-game display and graphics settings?

I would also like to obtain 3 CapFrameX log to thoroughly analyze the FPS performance. Kindly ensure that the game would run for a minimum of 3 minutes each.

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Earl_Intel]

Hello Alexxxxx,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that I can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[AbdulJami]

Try using older driver 6737- many users report better stability with it on Arc cards. Also double-check power plan and BIOS updates.

[Mike_Intel]

Hello Alexxxxx,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician

[Alexxxxx]

Hi Mike,

Sorry, I totally forgot about this post, I've received help from Reddit community, I'm changing my CPU for a better one, I hope it helps me, if it doesn't I will ask for help again

Thank you