B580 not detected

[ThiReal]

I have been using an arc A750 for a couple years now wanted to upgrade to the b580 now that I have one not working with my PC but my a750 works completely fine ??

[JedG_Intel]

Hello ThiReal,

Thank you for posting on Intel Community Forum.

It appears that you are experiencing an issue where the Intel Arc B580 graphics card is not being detected by your system. To better understand the situation, could you please confirm whether there is no display output at all when the card is installed?

1. What is the full model of your motherboard?

2. What is your power supply?

3. Have you updated your motherboard BIOS to the latest version?

4. Does the B580 power on (fans spin, lights up) when installed?

5. Are there any beep codes or diagnostic LEDs on your motherboard when the B580 is installed?

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello ThiReal,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello ThiReal,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician