7 Days To Die Crash

[Yerdeniz]

When I try to play 7 Days To Die with my Arc a750 card, the game closes after 5 minutes without any error or warning. I tried at the highest settings and the lowest settings, but the result was the same, no change. I only try with Steam and the game open on the computer.

[Yerdeniz]

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[Jean_Intel]

Hello Yerdeniz,

Thank you for the information provided. We would be more than glad to help you with the crashing issue when playing 7 Days To Die.

• To better assist you on this matter, we would like to ask for the following information:
• When you mentioned that you only tried with Steam. Does it mean that you install the game through Steam?
• Is the issue present since the first time you first launched the game?
• Was there another graphics card before the Intel Arc A750?
• We see that you have driver 31.0.101.4952. There is a new graphics driver available, so we would like to recommend you install the new driver 31.0.101.4953, after running the Display Driver Uninstaller (DDU). Previous driver files and leftovers can affect the functionality of your system, and the DDU tool will eliminate all the previous driver installation files.

Best regards

Jean O. 

Intel Customer Support Technician

[Yerdeniz]

• When you mentioned that you only tried with Steam. Does it mean that you install the game through Steam? : YES 
• Is the issue present since the first time you first launched the game? : YES, Since I first installed it, it shuts down 5 minutes after entering the game world. I open the game with dx11, but if I start it with GLCore it doesn't close. Of course, in that case, it barely plays 60 fps at the lowest graphics. 
• Was there another graphics card before the Intel Arc A750? : NO
• We see that you have driver 31.0.101.4952.. : Installed

[Jean_Intel]

Hello Yerdeniz,

Thank you for the information provided. We see that you have installed the driver and Installed the new driver; however, we would like to check if you have tested the game with the new driver. Let us know the outcome for the new driver.

Best regards

Jean O.

Intel Customer Support Technician

[Yerdeniz]

The game still shuts down at ultra and high settings. If I open the map on medium settings, it shuts down. I tried 1 hour on low settings, ok for now. But my computer is at a level that can easily run at high settings...

[Jean_Intel]

Hello Yerdeniz,

We see that the issue remains after you updated the driver. Allow us some time to look into this issue internally, and we will post back as soon as we have more information.

Best regards

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Yerdeniz,

Thank you for waiting patiently. Upon further investigation, we have discovered that the game is currently in its early access phase and has not yet been officially released. Therefore, the most effective course of action would be to reach out to the developer directly for further assistance.

Best regards

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Yerdeniz,

We will close this case since we have not received a response from you. Note that our recommendation is to contact the game developer for further support as the game is in early access. If you need additional information, please ask a new question, as this topic will no longer be kept up to date.

Best regards

Jean O.

Intel Customer Support Technician