I've now had two instances of cases being closed...without any proper attempt at resolving the issue.
If Intel wants to fail in this venture, this is a really good way to go about it.
On my last issue, I supplied the facts of the failure in great detail.
I supplied two videos showing the game running flawlessly on the very Intel ARC A770 card prior to the mandatory firmware at driver installation.
I supplied them with the fact that the generic game loaded BEFORE the firmware implementation.
I supplied them with the full SSU report.
I supplied the fact that I could load successfully using the generic Microsoft driver.
I even went as far as removing the A770 and loading a cheap Nvidia card, upon which time it loaded successfully.
That means 100% the firmware broke the title.
Intel support reached out asking for me to get the mod developer involved.
The guy run a Patreon channel.
It is not his responsibility to fix what he did not break. His mod that has worked...and continues to work for Nvidia and AMD users.
Please look at the data you requested and attempt to fix the issues you have created instead of putting out generic 'we are closing the case' statements.
I am excited at the prospect of Battlemage cards but I won't even consider them if this lack of commitment to fixing issues continues.
