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A380 run some game to black show

KANKAN
Beginner
503 Views

A380显卡open some game to black show 。EX Forza Horizon3 at Microsoft Store downloads。and EPIC APP Fortnite。EA APP Apex Legends。Black show wait。。。maybe again open PC .But Fortnite no at Full windows can run. Fortnite 11th-11400 730 can run. maybe Intel ARC A380 have question.Maybe other game CO. have question. 

Rise of the Tomb Raider,Recore,New Super Lucky's Tale...at Microsoft Store downloads can run.                                                                                                      thank your.

屏幕截图 2023-03-20 113349.png

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Hugo_Intel
Employee
466 Views

Hello KANKAN


Thank you for posting on the  Intel® ARC™ Graphics Communities. I am sorry that you are experiencing issues with your Intel® Arc™ A380 Graphics. in order to have a better understanding of this issue, please let us know the following:


  • Please elaborate on the exact symptoms or behaviors that the system is experiencing.
  • Share a short video showing this issue.
  • Create a log file with the Intel® System Support Utility and attach it. 


Best regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
449 Views

Hello KANKAN

  

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 

  

Best regards,  


Hugo O.  

Intel Customer Support Technician. 


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Hugo_Intel
Employee
402 Views

Hello KANKAN 


I hope you are doing fine. 

  

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

  

Best regards, 

 

Hugo O.  

Intel Customer Support Technician. 


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