ACER predator bifrost intel arc A750 dual monitor setup

[Big_White]

main display dell PH2722H connected with DP cable no adapters...

secondary display dell U2414H conected with HDMI/mini DP/ DP cable also no adapters.

main screen is recognized by windows, i can see it in device manager, but i still dont have signal to the main display.

i updated to the latest driver version and its not work anymore, on previous few version it worked.

i uninstaled the driver and instaled it again. dosnt help.

what esle i should do?

[JohnM_Intel]

Dear Big_White,

Thank you for sharing this with the community.

To troubleshoot this issue, please follow the steps below:

1. Power off the monitor by pressing the power button, and turn off your PC as well.
2. Unplug both the power cable and the DisplayPort cable from the back of the monitor. Wait for 30 seconds.
3. After 30 seconds, plug the power cable and DisplayPort cable back into the monitor. Then, power on both the monitor and the PC.

Additionally, please provide the graphics driver version currently installed on your system.

Looking forward to your response.

Best regards,

John Sergio M.

Intel Customer Support Technician

[Big_White]

20 minutes ago i updated the driver to version 32.0.101.6653
and now its working with no problem at all!

what you doing there with the drivers!? sorry guys its cant work like that! its ridiculous!

[Big_White]

driver version 

• 32.0.101.6651
• tried what you told me to do with the screens. not working. still situation is the same
  after the 6651 version none of my DP ports not work.
• now the small monitor connected with HDMI cable. if i disconect the cable from the card and put it back, i need to restart my pc to make it work. its not suppose to be like that. i had a lot of nvidia cards and few radeon cards never strugle with that kind of problems, just dosconect and connect it back and its work like a champ.
• so we know that one of the ports is working, if i connect the big screen  with HDMI its not working if i connect the small screen again its working
   the problem is not in the screen because before the update its worked just fine.
   
  
  
  

[JohnM_Intel]

Hello Lex04,

I sincerely apologize for the inconvenience this issue has caused. To assist you further, I kindly request that you download and run the Intel® System Support Utility (SSU). This will allow me to obtain a complete system specification and better assist you in reviewing your system information.

You can download the tool here: Intel® System Support Utility for Windows*

Once the download is complete, please follow these steps:

1. Launch SSU.exe.
2. Check the box for Everything under "Scan".
3. Click Scan.
4. Once the scan is finished, click Next.
5. Finally, click Save to generate the report.

Please send me the saved report, and I will be able to assist you further.

Best regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello Lex04,

Could you please confirm if you have reviewed the information I posted? Your feedback at your earliest convenience would be greatly appreciated so we can decide on the best way to proceed with resolving this matter.

Best regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello Lex04,

I apologize for the additional follow-ups. We’ve noted that updating the graphics drivers to version 6653 has resolved the issue, and we appreciate your feedback regarding that.

Since the issue has been successfully resolved, I will now proceed with closing this thread.

Thank you for your cooperation. If you need further assistance, please don’t hesitate to create a new thread.

Best regards,

John Sergio M.

Intel Customer Support Technician