ARC A770 16GB issue black screening stlll there

[mikewic]

after doing everthing recommended and even reinstalling the OS with a fresh untouched os except ms updates and latest core drivers, still getting the black screen. can happen anytime. last for liek 2-3 seconds then somes back. doesn't mater what is happenning. tested with WOT, youtube, dvd, web browsing, then installed office and tested with word and all same results. i can install my old 980GTX nvidia card and have zero issues. (running ms drivers not the nvidia ones jsut to be safe) but the ARC A770 has issues. 

Intel, what can you do to fix this? it seems to be a timing issue in the cpu to memory addressing. this used to happen on your early versions on onboard cpu video back in the early 2000's. 

[RamyerM_Intel]

Hello mikewic,

Thank you for posting in the communities. 

We would like to know more about your system, specifically do you see this black screen issue on more than one display, thus please confirm the make and model of the affected display(s). It would also help me if you send us the SSU logs of your computer to confirm important elements of your computer's configuration. You can follow this link to generate the logs: https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Is this sudden black screen issue visible if you are in BIOS/UEFI environment?

Ramyer M.

Intel Customer Support Technician 

[mikewic]

hi, yes it happens on both screens at the same time. i have reduced refresh rate to 60 HZ and still happens. working on logs now

[mikewic]

my log from utility

[RamyerM_Intel]

Hello mikewic,

I am just checking in for the information we requested in my previous post. Feel free to send it here so we can check this for you.

Ramyer M. 

Intel Customer Support Technician 

[RamyerM_Intel]

Hello mikewic,

I hope you are doing alright. I was not able to hear a response from you in the previous days. If in case you still need further assistance, feel free to post a new question as this thread will no longer be monitored 

Ramyer M. 

Intel Customer Support Technician