ARC A770 - Battlefront 2015: unresponding keyboard

[Katanga73]

Hi, I recently installed an Arc A770 16GB in my PC and when I launch the game "Star Wars Battlefront," it displays a message stating an incompatibility with Intel drivers, and the keyboard is unresponsive (except for the Windows key on the bottom left, which allows me to return to the desktop and close the application). Is this a known issue? Is there a solution to this problem?

[Jean_Intel]

Hello Katanga73,

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

To better help you regarding this matter, we want to ask you for the following information:

• Is the issue present since day one?
• What is the game distribution service? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)
• Is this the first discrete graphics card installed in your system?
• Share with us a picture of the error message you receive
• Is Resizable BAR enabled?
• We would like to gather more information about your system, so please create a system report using the following tools:
•  Intel System Support Utility (Intel SSU) 
  • Download the Intel SSU
  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."
• Intel® Graphics Command Center:
  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

Best regards,

Jean O. 

Intel Customer Support Technician

[Katanga73]

Hello, first of all, thank you for your response. Before installing the ARC A770 card in my PC I was using an ASUS GTX 960 and the game started without any issues. However, since I installed the Intel card, I have been experiencing this problem, as I mentioned earlier, which prevents me from using the game that I installed through the EA Desktop App. After launching it from the EA app I receive an error message and if I click "OK" the game starts up to the initial menu screen, but the keyboard becomes unresponsive except for the Windows key on the bottom left, to return to the desktop and terminate the application. Resizable Bar is enabled and everything appears to be optimally configured. I have attached the report files and an image of the system error you requested. Thank you in advance, and best regards.

[Jean_Intel]

Hello Katanga73,

Since you mentioned that you previously had an ASUS GTX 960. We recommend you run the DDU tool to eliminate all the driver files leftovers from the previous driver version. Once you run the tool, you should install our latest driver, 31.0.101.4369. Files from previous installations of drivers can linger on a system which can cause driver updates to not work as expected.

Best regards,

Jean O.

Intel Customer Support Technician

[Katanga73]

Alright, thanks a lot for the response and the tip. I gave the DXVK libraries a shot to fix the problem, and it seems to be working somehow, although I can't use my Reshade presets properly this way. Anyways, I'll give the DDU tool a try tonight and I'll let you know what happens.

[Jean_Intel]

Hello Katanga73,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello Katanga73,

Thanks for your response.

We are glad to know after using the DXVK libraries, the behavior improved. However, we will wait for your response to confirm the outcome of trying the DDU tool.

Best regards,

Jean O. 

Intel Customer Support Technician

[Katanga73]

I did what you suggested and got rid of any leftover bits of the old Nvidia drivers from my computer. And guess what? The game now works perfectly fine using DirectX libraries! Thanks a lot for your help. By the way, I just wanted to say that I really appreciate your dedication and support. It's really impressive and something that other brands should look up to. Thanks again for helping me out. Best regards!

[Jean_Intel]

Hello Katanga73,

We're glad to know the information helped. Hopefully, it will help other community members. Since the thread is now solved, we will close it. If you need any additional information, please submit a new question since this thread will no longer be monitored.  

Best regards,

Jean O.

Intel Customer Support Technician