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Questions |
Answers (N/A if not applicable) |
Does your system meet the game’s minimum system requirements? |
Yes |
Did you already installed the Intel Graphics Driver latest release found at Intel® Graphics – Windows* DCH Drivers? |
Yes |
Please provide your system information by attaching the following file: 1. Download the System Support Utility tool to the system where the issue occurred. 2. Run SSU.exe. Select "Everything". Then click Scan. 3. Save the data to the text file and attach it to this report. |
Attached |
Please describe your issue as accurately as possible. |
Playing Chorus, the game persistently crashes when heading to any activities. |
What distribution service did you get the game from? (example: Steam / Origin / Epic / XboxGamePass / UbisoftConnect) |
Steam |
Please provide the game's graphic/video settings when the issue occurs. |
Graphic Quality (Low, Medium, High, Ultra): Epic (nothing changed from the defaults, except for control settings)
Resolution (1920x1080, 3840x2160): 1920x1080
Vsync (On/Off): On
Display (Fullscreen / Windowed/ Borderless Windowed): Windowed Fullscreen
|
Please let us know which game API was been used when the issue occurred (examples: Vulkan, DX11, DX12, OpenGL, etc...) |
Unknown |
Is the power cable plugged in or not? (running on AC power or Battery?) |
PSU with power cable plugged in |
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix. |
1. Finish tutorial, head to enclave 2. Head towards any activity marker 3. Scan for activities 4. Move close to activity 5. Game crashes.
|
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Hello, @bkzland
Thank you for your time.
Please try this workaround to play the game using DirectX11 API and let us know the results:
To do this, launch Steam -> Chorus -> Right-click -> Properties -> Parameters -> add line: -dx11
Best regards,
Jocelyn M.
Intel Customer Support Technician.
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Hi @bkzland,
Thank you for posting on the Intel® communities And for all the valuable information. I'm sorry for the inconvenience this might have caused you. Please help me clarify the following in order to assist you:
- Did the issue happen with older drivers?
- Did you have any other graphics card prior to this one?
Best regards,
Carlos L.
Intel Customer Support Technician.
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Hi Carlos, this PC is a fairly new build, about two weeks old at this time.
I didn't try any other driver version yet. Do you recommend I test a specific version?
No other graphics card was used or installed in this PC prior.
Edit: anticipating a suggestion to downgrade, I did just that. The crashing behavior happens in exactly the same way on the stable driver version 31.0.101.4314 after downgrading from the beta driver. ssu.txt after downgrade and crash attached.
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Hi @bkzland,
Thank you for your reply, I apologize for the delayed reply. I understand this is a new build, however for testing can you please do the following:
- Download our latest driver: https://downloadmirror.intel.com/777403/gfx_win_101.4314.exe
- Download Display Driver Uninstaller (DDU) software: https://www.wagnardsoft.com/display-driver-uninstaller-DDU- and extract the file.
- Open DDU ****.exe and run extract program.
- Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234#WindowsVersion=Windows_10)
- Go to the DDU extract path and double-click the Display Driver Uninstaller.exe to open DDU.
- Click Close in the Options window.
- Select device type to GPU and select device to INTEL.
- Click Clean and restart, wait the software to finish the process and auto reboot Windows to the normal mode.
Let me know if anything changes.
Best regards,
Carlos L.
Intel Customer Support Technician.
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Hi Carlos, appreciate the reply, thank you for the suggestion.
I went through the procedure exactly as described, however no change present.
1. downloaded 101.4314 driver
2. downloaded ddu self extracting archive, extracted it
3. activated safe boot in msconfig, rebooted into safe mode
4. used ddu to remove both ati and intel drivers, rebooted to normal
5. installed driver
In the game Chorus, the crash can still be replicated the exact same way.
1. load save game (post-enclave checkpoint in the story)
2. scan for nearest activity, head to nearest activity
3. crash happens with same error message
ssu report is attached.
Kind regards
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Hi @bkzland,
Thank you for the information. Again I apologize for the delayed reply. Let me check this issue internally, and I will let you know as soon as I have more information.
Best regards,
Carlos L.
Intel Customer Support Technician.
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Hi @bkzland,
Thank you for your patience. We continue to work on this, I just wanted to give you a quick update.
Best regards,
Carlos L.
Intel Customer Support Technician.
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Hello, @bkzland
Thank you for your time.
Please try this workaround to play the game using DirectX11 API and let us know the results:
To do this, launch Steam -> Chorus -> Right-click -> Properties -> Parameters -> add line: -dx11
Best regards,
Jocelyn M.
Intel Customer Support Technician.
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Hello Jocelyn, thank you very much for the suggestion.
I just tried it and can confirm that forcing dx11 when launching the game does fix this particular crashing issue.
Kind regards
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Hello, @bkzland
Thank you for your confirmation on this, we are glad to hear that it worked.
We will continue working on this issue in the meantime.
Best regards,
Jocelyn M.
Intel Customer Support Technician.

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