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Persistent crashes in Chorus

bkzland
Beginner
3,217 Views

 

 

Questions

Answers (N/A if not applicable)

Does your system meet the game’s minimum system requirements?

Yes

Did you already installed the Intel Graphics Driver latest release found at Intel® Graphics – Windows* DCH Drivers?

Yes

Please provide your system information by attaching the following file:

1.      Download the System Support Utility tool to the system where the issue occurred.

2.      Run SSU.exe. Select "Everything". Then click Scan.

3.      Save the data to the text file and attach it to this report.

Attached

Please describe your issue as accurately as possible.

Playing Chorus, the game persistently crashes when heading to any activities.

What distribution service did you get the game from?

(example: Steam / Origin / Epic / XboxGamePass / UbisoftConnect)

Steam

https://store.steampowered.com/app/1153640/Chorus/

Please provide the game's graphic/video settings when the issue occurs.

Graphic Quality (Low, Medium, High, Ultra): Epic (nothing changed from the defaults, except for control settings)

 

Resolution (1920x1080, 3840x2160): 1920x1080

 

Vsync (On/Off): On

 

Display (Fullscreen / Windowed/ Borderless Windowed): Windowed Fullscreen

 

Please let us know which game API was been used when the issue occurred

(examples: Vulkan, DX11, DX12, OpenGL, etc...)

Unknown

Is the power cable plugged in or not?

(running on AC power or Battery?)

PSU with power cable plugged in

Please provide steps to replicate the issue.

These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

1. Finish tutorial, head to enclave

2. Head towards any activity marker

3. Scan for activities

4. Move close to activity

5. Game crashes.

 

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1 Solution
Jocelyn_Intel
Employee
2,806 Views

Hello, @bkzland  

 

Thank you for your time. 

 

Please try this workaround to play the game using DirectX11 API and let us know the results: 

 

To do this, launch Steam -> Chorus -> Right-click -> Properties -> Parameters -> add line: -dx11 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


View solution in original post

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9 Replies
Carlos_L_Intel
Employee
3,175 Views

Hi @bkzland,


Thank you for posting on the Intel® communities And for all the valuable information. I'm sorry for the inconvenience this might have caused you. Please help me clarify the following in order to assist you: 


  • Did the issue happen with older drivers? 
  • Did you have any other graphics card prior to this one? 



Best regards,  


Carlos L.  

Intel Customer Support Technician.


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bkzland
Beginner
3,165 Views

Hi Carlos, this PC is a fairly new build, about two weeks old at this time.

I didn't try any other driver version yet. Do you recommend I test a specific version?

No other graphics card was used or installed in this PC prior.

 

Edit: anticipating a suggestion to downgrade, I did just that. The crashing behavior happens in exactly the same way on the stable driver version 31.0.101.4314 after downgrading from the beta driver. ssu.txt after downgrade and crash attached.

 

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Carlos_L_Intel
Employee
3,073 Views

Hi @bkzland,


Thank you for your reply, I apologize for the delayed reply. I understand this is a new build, however for testing can you please do the following: 



Let me know if anything changes.


Best regards, 


Carlos L.  

Intel Customer Support Technician.


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bkzland
Beginner
3,061 Views

Hi Carlos, appreciate the reply, thank you for the suggestion.

 

I went through the procedure exactly as described, however no change present.

 

1. downloaded 101.4314 driver

2. downloaded ddu self extracting archive, extracted it

3. activated safe boot in msconfig, rebooted into safe mode

4. used ddu to remove both ati and intel drivers, rebooted to normal

5. installed driver

 

In the game Chorus, the crash can still be replicated the exact same way.

 

1. load save game (post-enclave checkpoint in the story)

2. scan for nearest activity, head to nearest activity

3. crash happens with same error message

 

ssu report is attached.

 

Kind regards

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Carlos_L_Intel
Employee
2,973 Views

Hi @bkzland,


 Thank you for the information. Again I apologize for the delayed reply. Let me check this issue internally, and I will let you know as soon as I have more information. 


Best regards, 


Carlos L.  

Intel Customer Support Technician.


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Carlos_L_Intel
Employee
2,922 Views

Hi @bkzland,


 Thank you for your patience. We continue to work on this, I just wanted to give you a quick update. 


Best regards, 


Carlos L.  

Intel Customer Support Technician.


Jocelyn_Intel
Employee
2,807 Views

Hello, @bkzland  

 

Thank you for your time. 

 

Please try this workaround to play the game using DirectX11 API and let us know the results: 

 

To do this, launch Steam -> Chorus -> Right-click -> Properties -> Parameters -> add line: -dx11 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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bkzland
Beginner
2,766 Views

Hello Jocelyn, thank you very much for the suggestion.

 

I just tried it and can confirm that forcing dx11 when launching the game does fix this particular crashing issue.

 

Kind regards

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Jocelyn_Intel
Employee
2,721 Views

Hello, @bkzland   

  

Thank you for your confirmation on this, we are glad to hear that it worked. 

 

We will continue working on this issue in the meantime. 

  

Best regards,   

Jocelyn M.    

Intel Customer Support Technician.  


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