[ARC B580]Everything crashes after driver 32.0.101.6972

[Moshiur]

Cpu : Ryzen 7 7700

Gpu : Arc B580

Ram : Kingston fury beast DDR5 6000MT/s

SSD : Kinston fury renegade 1TB

Motherboard : Msi B650M Gaming Plus Wifi

PSU : Deepcool PN750D

OS : Windows 11 24h2

Resizeable Bar : On

I have clean installed the driver 32.0.101.6972 with DDU just like i always do. This version had a highlight specifically for Valorant UE5 upgrade. But after installing and restarting. valorant crashes on launch. not just valorant, cyberpunk and roblox has the same problem. It enters the game and then the game crashes after 2 seconds. and this issue continued with the latest driver which is now currently 32.0.101.6987. I can't play any game. everything crashes after 2 seconds of opening 

[sometimes the intel graphics software says resizeable bar is turned off after the crash. Though it is turned on. It fixes on restart]

***After i downgraded the driver to version 32.0.101.6913 This issue fixed. But the new 2 drivers till now has the same problem***

*****sometimes it runs into BSOD and it says 

                                Stop Code : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED(0x7E)

                                 What failed : igdkmdnd64.sys

[JeanetteC_Intel]

Hello Moshiur,

Thank you for posting in Intel Communities.

Since you've identified the problem with specific drivers (32.0.101.6972 and 32.0.101.6987) and confirmed that the older driver (32.0.101.6913) works, I'll look into this internally and will update you as soon as more information is available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Moshiur,

We attempted to replicate the issue in our lab using our AMD system, and we did not experience any crashes to the desktop with those games. Given this, please proceed with a clean installation of the newly released driver version available at this link: Intel® Arc™ & Iris® Xe Graphics - Windows*, using Display Driver Uninstaller (DDU).

Please let me know the outcome.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Moshiur]

I have identified the issue properly. when i turned frame synchronization to Speed Sync . thats when it crashes. If i turn frame synchronization to Application choice then the game runs. the Speed Sync feature is broken . And yes my monitor supports variable refresh rate/adaptive sync . my HDMI cable also suppports Adaptive sync. 

[JeanetteC_Intel]

Hello Moshiur,

Thank you for sharing this update. Can you confirm that you already updated to the latest graphics driver version 32.0.101.6989 using DDU? If so, please share the latest SSU log file (.txt) so I can proceed with a further investigation of the issue.

I hope to get your reply soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Moshiur]

yes i updated to driver 32.0.101.6989 using DDU. and it has the same issue with Speed Sync. I am giving you the SSU log file. I appreciate your support

[JeanetteC_Intel]

Hello Moshiur,

Thank you for providing the latest SSU log file.

Could you also share screenshots of the game settings for Valorant UE5, Cyberpunk, and Roblox? Additionally, please generate the dump/log files, as these will be helpful for further investigation.

I look forward to hearing from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Moshiur]

While SpeedSync was on, the crashing of roblox fixed after i turned on "Disable fullscreen optimization" for roblox. But i did the same with Cyberpunk and Valorant but it did not work. I play Valorant in maximum settings with V-sync turned off in fullscreen mode. I'm giving you a crash dump file of Valorant . 

*I could not upload it on .tmp format so i compressed it to rar .*

[The file PKM23EC is a log i made using Microsoft ProcDump. And the other file is Valorant's own crash dump found in %LOCALAPPDATA%\VALORANT\Saved\Crashes]

[Moshiur]

This is a Valorant log file . I guess it is maxing out the VRAM when SpeedSync is on.

[DeancR_Intel]

Hello Moshiur,

I appreciate your efforts for providing this information however, I will be needing the screenshots of the games mentioned earlier for further checking.

Best regards,

Dean R.

Intel Customer Support Technician

[Moshiur]

here is valorant and cyberpunk. everything is at ultra. when i use Smooth Sync , it runs just fine. But if I use Speed Sync then it crashes. Not that i need the Speed Sync feature badly. I just wanna tell intel that this is an issue. I hope you guys fix it

Also can you explain how Speed Sync frame synchronization works? There is nothing on internet about it(Just curious) 

[JeanetteC_Intel]

Hello Moshiur,

Thank you for sharing this information. It's helpful to know that Valorant and Cyberpunk run smoothly on ultra settings with Smooth Sync, but experience crashes with Speed Sync. We appreciate you bringing this issue to our attention, and I'll make sure to pass it along to our team for further investigation.

Regarding your question about Speed Sync frame synchronization, I'll look into this and provide you with more details. If there's any specific information available, I'll share it with you. Thank you for your patience and curiosity, and please feel free to reach out if you have any more questions or concerns.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Zardify]

Hey!

I've just bought an Arc B580 and I have the same issue.

If I enable Speed Sync, basically every single game starts crashing within seconds, and I've even got a sudden Windows reboot with windows saying the device [I assume GPU] isn't functioning correctly.

I'm pretty afraid of repeating the issue only for reproduction purposes, so I hope the attachments will be enough. Since then I've turned V-Sync back to Application Choice, and played, everything is working normally again. Also went down all options, it's only the Speed Sync option that causes this issue.

PC specifications attached in an ultra-detailed format exported from Speccy, and some information manually redacted.

Also attached a dxdiag export and SSU log file.

I'd really appreciate if this could be fixed, as Smooth Sync seems to give me some motion sickness, normal V-Sync seems to have a bit too much input latency, and my setup (somehow?) does not support VRR. Even though it should. The monitor supports AMD FreeSync and I'm using a compatible HDMI cable.

The games I've tried (all crashed):

- New World

- Battlefield 2042

- Kingdom Come Deliverance 2

[JeanetteC_Intel]

Hello Moshiur,

I am still working closely on this issue.

To streamline our troubleshooting process, let's focus on one game only - Valorant. Please provide the following information:

1. Which game would you like to focus on for troubleshooting?
2. Are you configuring Smooth Sync and Speed Sync within the game settings or through Intel Graphics Software under Frame Delivery?
3. What is your monitor's brand and model?
4. How many monitors are connected to your system?
5. What connection type are you using (HDMI/DisplayPort) and what cable version?
6. Please provide an EDID report from Intel Graphics Command Center so we can analyze your GPU's graphics output.

To generate IGCC report for EDID analysis, please follow the steps below:

1. If IGCC is not yet installed on the Windows system, download and install the "Intel® Graphics Command Center" from the Microsoft Store.
2. Once installed, launch the Intel® Graphics Command Center (IGCC) software.
3. On the left side of the app, click on "Support" and then on top click "System Diagnostic"
4. To the right, click on "Generate Report" and you will be prompted to save it as a txt file.
5. Save the report which can be used for analysis.

I look forward to your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Zardify,

Thank you for posting in Intel Communities.

I understand you're experiencing similar issues with your Intel® Arc™ B580 Graphics across multiple games (New World, Battlefield 2042, and Kingdom Come Deliverance 2).

Please create separate threads for each game to ensure we can provide focused, dedicated assistance for each specific issue.

This approach will help us better address your concerns and provide more effective solutions.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Moshiur,

Have you had a chance to look over the previous post?

If you have any questions, please don't hesitate to reach out.

Best regards,

JeanetteC.

Intel Customer Support Technician

[DeancR_Intel]

Hello Moshiur,

As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively. 

Best regards,

Dean R.

Intel Customer Support Technician