ARC Control Software Won't Open

[tedh1979]

I am a newer user and I'm having a problem with Arc Control software not opening.  Sounds like a LOT of people are having this problem. I bought the Intel Arc A770 Asrock 16GB version and have a brand new system with Windows 11.  I installed the card and software and everything worked, including ARC control. Now all the sudden Arc control won't work. I have downloaded DDU and booted from safe mode.  I have removed all of the drivers and I've installed the most recent driver and Arc software.  Arc STILL won't open. Won't open as administrator either. So I downloaded the latest BETA driver along with ARC control after removing Arc yet again.  New beta driver is installed and Arc is installed but it STILL won't open!!!!!!!!  I have a week left to return this card and get an Nvidia so reply quick before I send it back!

[Bandit8623]

the latest drivers today i also have no arc control.  must be a bug

[Bandit8623]

ddu drivers.  reboot.  installed drivers.    no arc control.  ran installer again and it shows arc control not installed,

just selected arc installer.  still wont install.  

last release arc control worked fine

buggy driver release.  pls fix thx

[Bandit8623]

https://apps.microsoft.com/detail/9NMR79ZTJFTC?hl=en-US&gl=US

honestly this is much better than arc control anyway

[Esteban_Intel]

Hi @tedh1979,

Can you please provide the log files from these locations:

C:\Users\<your_username_here>\AppData\Local\Intel\IGN\logs
C:\ProgramData\Intel\GFXInstaller\IntelGfx.log

[Bandit8623]

@Esteban_Intel 

https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/691

[VonM_Intel]

Hi, tedh1979.

Thank you for providing a link to a GitHub website. However, we can't find the log files that came from these locations:

"C:\Users\<your_username_here>\AppData\Local\Intel\IGN\logs"

"C:\ProgramData\Intel\GFXInstaller\IntelGfx.log"

To properly assist you more efficiently, kindly send us the logs files that have a ".txt" file so that we can further validate the system and provide you the exact troubleshooting steps that might help you fix the issue regarding the Intel Arc Software.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, tedh1979.

I hope you are doing fine.

Were you able to check the previous post?

Kindly let us know if you still need assistance.

Best regards,

Von M.

Intel Customer Support Technician

[ACarmona_Intel]

 Hello Bandit8623, 

We are checking in with you on the arc control issue that we have, as we have not heard any response from you.

Thank you, and have a great day! 

Best regards,

Carmona A.

Intel Customer Support Technician

[Bandit8623]

@ACarmona_Intel 

1 log doesnt exist.

attached other log.

newest driver after ddu arc control wont install.  i have to manually install it still

[Esteban_Intel]

Hi @Bandit8623, we have a possible fix for this issue. This fix will be included in an upcoming driver. I'll let you know once we post a driver with the fix for you to test.

[Bandit8623]

Thanks!

[Esteban_Intel · Accepted solution]

Hi @Bandit8623 ,

Latest driver version 101.5330 has a fix for this issue. I see you already confirmed this fix is working on this other. thread no arc control on latest driver - Intel Community.

Thanks!

[Maples01]

Does not work, I'm sick of it, it was working before the update, I'm going to get a radeon card, this is just unacceptable, you guys keep screwing it up!

[Bandit8623]

Did you run ddu in safe mode? Then try to reinstall drivers?

[Maples01]

On a reinstall I notice ARC not on the list, so no I don't have it, I have messed with it enough, this is why Intel is not ready for competing with NVIDIA nor Radeon, which I should have stayed with,

[Ranger7A7]

I am having this same issue, but uninstalling and reinstalling does not fix the issue.  Arc Control Center shows like it is running in the task bar, but no window will open to display the controls.

[Maples01]

Pushing a 3rd party software to fix it, that is pretty low, I'm not paying for another companies software to correct software to a device I already paid for.

[Bandit8623]

Official Intel documentation.
https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

[jperrine2892]

your clicking on the ads my friend I also saw what you saw and paid the 8.99 but it wasnt aligning with the instructions bandit posted so I went back and the actual software is free you have to closely when you follow the link from his post the website is riddled with scam ads for driver support