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ARC770 Black Screen

MrINeedHelp
Beginner
‎07-12-2025 08:33 AM
787 Views

When I play Smite 2, it's fine, but after I open games like Rust/GuildWars2, the computer goes black screen and I hear a “diiiiiiiit” sound. I checked the other computer components and they are fine. I used to be able to play Cs2 but after the latest update (21.0.101.6913) I can't open it anymore.

After some research I realized that I don't have problems with games with DirectX12 (like Smite2) but I have problems with games with lower version DirectX. Please give your opinion about this problem and please solve this problem.

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ArchieD_Intel
Moderator
‎07-13-2025 06:32 PM
573 Views

Hi MrINeedHelp,

 

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

 

  • What are the troubleshooting steps that you tried so far?
  • Is the Resizable Bar enabled?
  • Have you used DDU to completely remove all residual drivers and installed a new one?
  • Have you tried adjusting the graphics settings?
  • Have you tired updating your BIOS?
  • Could you provide a screenshot of your in-game display and graphics settings?
  • Which gaming platform did you use to download the game?

 

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

 

If you have any questions, please let us know. Thank you.

 

Best regards,

 

Archie D.

Intel Customer Support Technician


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ArchieD_Intel
Moderator
‎07-16-2025 05:07 PM
481 Views

Hi MrINeedHelp,

 

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

 

Best regards,

 

Archie D.

Intel Customer Support Technician


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ArchieD_Intel
Moderator
‎07-21-2025 04:25 PM
328 Views

Hi MrINeedHelp,

 

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

 

Best regards,

 

Archie D.

Intel Customer Support Technician


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