Adobe Premiere

[username_alreadytaken]

When I launch Adobe Premiere, I get a System Compatibility Report saying my 1-year-old Intel Arc graphics card is running an unsupported video driver.

Really, Intel? One year and your own card is already unsupported—on a 1-year-old laptop? This is absurd.

Please coordinate with Adobe and resolve this immediately.

[AlHill]

Update your driver.

Then, So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[username_alreadytaken]

My drivers are up to date. Now I'll edit my original post to include that extra info for Intel's team.

Thank you.

[AlHill · Accepted solution]

Your graphics driver is way out of date.  Install the latest from here:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[username_alreadytaken]

That's odd because according to this site: https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html it said that my video card driver was up-to-date (see attachment).

I figured installing what appears to be the same driver shouldn't hurt. I'll be back with an update really soon.

[AlHill]

After you are done, go into device manager and look at the display adapter, and verify what driver version is installed.

It could be that windows is rolling back your driver after you update it. 

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[username_alreadytaken]

Wow, that's odd. I have no idea why Intel's own site said it was up-to-date and yet it wasn't.

Thank you, I ran the update and now Adobe Premiere doesn't give me that issue.

[AlHill]

If it happens again, let me know and I can tell you how to stop the rollback to the older driver.

Also, never trust IDSA.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[username_alreadytaken]

So I have a newish issue (it was happening before but now it happens frequently), not sure if I should post this on a new thread. My screen "blacks" out randomly while I'm doing basic task (browsing the internet, video editing, etc). Sometimes, the black screen causes my desktop to be completely black (it doesn't display the wallpaper, it just shows the color black). How can I provide the intel team this info?

[AlHill]

It would be best to start a new thread with this problem.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]