Arc A580 update not found

[TheGordiP]

Hi,

since the last automatic update I get an "can't find update error" every time.

I just did a manual update, but the error stays.

As you can see in the screen shots, the update starts but ends with an error that the Intel DSA may be offline.

If I open DSA manually, everything looks fine.

Cheers

Gordon

[FrancisP_Intel · Accepted solution]

Hello TheGordiP.

Thank you for posting in Intel Communities and proactively providing us the error messages. Based on the screenshots and troubleshooting you have conducted, we may need to clean install the graphics driver. Can you perform a DDU clean installation and share with us the results?

We will be waiting for your response.

Best regards,

Francis Ryan P.

Intel Customer Support Technician

[TheGordiP]

Hi Francis,

that did the job. Update check now runs smoothly again.

Cheers

Gordon

[FrancisP_Intel]

Hello Gordon,

We appreciate that you confirmed the results to us and we are glad to hear that this was able to resolve the issue you're experiencing. 

Thank you again for posting in Intel Communities. We will now be closing this thread. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Francis Ryan P.

Intel Customer Support Technician

[TheGordiP]

Hi,

just did an express update with the ARC Control and have the exact same problem again. Update server time out.

I know the solution, but this can't be the way to make a complete uninstall and clean install after each update to get it going again.

Or is it?

Cheers

Gordon