Arc A750 Minecraft unable to perform effectively

[Yucaen]

When playing Minecraft, it always fails to run normally, but other games are normal, the software has been updated, and everything is used normally, except Minecraft Can't break through 60FPS (CPU*A750Neither is 100%)

[Jean_Intel]

Hello Yucaen,

Thank you for posting in the Intel Communities. We understand that you are having issues when playing Minecraft with your A750. We will be more than happy to help you.

Before we proceed with any troubleshooting, we want to gather more information about your issue, so please provide us with the following:

• What game distribution service did you use to install the game? (Microsoft Store, Steam, Epic, Xbox Store)
• You mentioned that the game will not go past the 60 FPS mark; however, in the screenshots you shared of the game, the metrics show the game running at 77 and 76 FPS. So we would like to confirm if your problem is that you face stutter issues when playing the game. If possible, you can share a video with us showing step-by-step how to replicate the issue, this would help us to better understand your problem.
• Did you check if the problem improves after lowering the graphics or game chunk settings?
• We would like to have further information about your system to look into this problem internally. Create a report using the Intel System Support Utility (Intel SSU):
  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."

Best regards,

Jean O. 

Intel Customer Support Technician

[Yucaen]

我嘗試降低圖形品質和視野，但沒有成功。還是達不到60FPS。圖中的77FPS是因為我沒有動。

我在軟體中找不到“掃描”選項。我不確定這是否與我使用的中文介面有關。也許翻譯不一樣。有沒有實際操作的影片可以看？

[Jean_Intel]

Hello Yucaen,

Thank you for the information provided. But first, we would like to inform you that our support is only provided in English. To better assist you, we use a translation tool; hence, the translation may not be completely accurate.

Based on the video of the game, we noticed that it contains some system information, and we noticed that you have the latest graphics driver installed in your system. However, we would like to recommend you run the Display Driver Uninstaller software to eliminate all previous drivers and leftovers that remain in your system, then install the latest driver again. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions.

Regarding the Intel SSU report instructions, we have an article that shares more details about the creation of the report; unfortunately, there is no video, but you can take a look at the screenshots for guidance.

We also want to confirm some details about your issue:

• Have you installed any modifications to the game?
• We see that sometimes the game ruins at a higher FPS when you are not looking into your base, could you check if the behavior is the same in a different map area, or playing a different world? 

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Yucaen,

We would like to confirm if you have been able to try the clean driver installation running the DDU. If the issue remans, please share with us the system details.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Yucaen,

Since we have not received a response, we will proceed to close this thread. Remember that based on your issue, we recommended you run the Display Driver Uninstaller to eliminate all previous drivers and leftovers, then install the latest graphics driver.

If you require additional information, you should open a new thread, as this one will no longer be monitored by Intel.

Best regards,

Jean O. 

Intel Customer Support Technician