Arc B580 driver keeps crashing when launching/playing games

[Nana1]

Hi. Intel Arc B580 had no issues on my PC earlier this year until I installed its driver update around June. The installer froze mid installation, and I had to force restart my PC. After, it kept crashing when I launched a Steam game or sometimes during gameplay (DOTA, Dragon Age Veilguard, Baldur's Gate 3).

My PC uses Windows 11 64-bit, BIOS version 1.M0, AMD Ryzen 5 7500F 6-Core Processor (3.70 GHz), Monitor ASUS PA279CV (display port), pen display Huion RDS 160 (HDMI).

The error message said to install the newest driver, but the same problem persisted after I uninstall the problematic driver using Display Driver Uninstaller in Safe Mode and clean installed each of these in turn:

32.0.101.6989, 32.0.101.6987, 32.0.101.6972, 32.0.101.6877, 32.0.101.6876, 32.0.101.6795, 32.0.101.6793, 32.0.101.6739, and 32.0.101.6737. (Error message is shown in 1st and 2nd image)

I later tried to clean install Windows and then installed Arc B580 latest driver (32.0.101.6989), but a message saying 'Windows doesn't recognize the running installer's credential during installation' popped up (I chose to ignore and install the driver anyway - this also happened once before I cleaned install Windows). The driver is installed successfully along with Intel Driver Support Assistant and Intel Graphics Software, but similar issue persists. (Error message is shown in 3rd image)

Any help would be much appreciated. Thanks.

[VonM_Intel]

Hi Nana1,

Thank you for posting in our Community. You’ve done an excellent job covering a lot of the initial troubleshooting steps. Let’s work together to dig deeper and identify what’s causing the Arc B580 driver to crash. To help us investigate further, could you please confirm the following:

1. Does the crash happen immediately on game launch, or only after a certain amount of gameplay? If it’s during gameplay, does it occur in multiple titles consistently, or only in specific games like DOTA, Dragon Age Veilguard, or Baldur’s Gate 3?

2. You mentioned BIOS version 1.M0. Have you checked with your motherboard manufacturer if this is the latest available BIOS? Outdated firmware can sometimes cause GPU driver instability.

3. Since you also have a Huion pen display connected via HDMI, could you test temporarily running the system with only the ASUS monitor attached via DisplayPort (disconnecting the Huion) to see if crashes still occur?

4. You mentioned the credential error during installation. Just to confirm, are you installing the driver packages directly from the Intel Download Center or via third-party sources?

These are often the most critical bugs, as they block us from running the application or progressing in the game. You can configure the operating system to generate logs that will assist in diagnosing the issue. When providing dump or log files, please also include the exact graphics driver version in use at the time. 

Have a nice day!

Best regards,

Von M.
Intel Customer Support Technician

[Nana1]

Hi VonM,

I updated the BIOS version from my motherboard manufacturer as you suggested, and now the Arc B580's driver (32.0.101.6987 ) runs smoothly. 

To answer your other questions:

The crash usually happened immediately during a launch with Veilguard, while with DOTA and Baldur's Gate 3, it usually happened during gameplay.
The driver still crashed with either the pen display connected or not during launching/gameplay before, but now it's running smoothly.

I downloaded the drivers from the Intel Download Center. The credential error message only appeared during installation of the newest driver (32.0.101.6989), but it only happened twice.

Thank you again for your swift assistance.

Have a great day!

[VonM_Intel]

Hello Nana1,

I appreciate the update and the information you've provided. I’m glad to hear that updating your BIOS resolved the issue and that your Arc B580 driver (32.0.101.6987) is now running smoothly.

Since your system is stable, you may continue using the current driver version. I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician