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I recently bought a new GPU arc a770 and it doesn't work. My PC turns on but wont boot. The screen shows no signal and I can see the debug LED lighting on my motherboard on "VGA".
Putting my HDMI cable on the motherboard didn't change anything (with the new GPU installed)
My previous GPU will boot perfectly fine (GTX 1050)
I bought a new PSU because i had a terrible cheap one and I thought that was the problem but it didn't change anything. (the PSU listed is my new and current one)
Specs:
-Intel Core i5 9600K 3.70GHz
-MSI H310M PRO-VDH PLUS (MS-7C09)
-2x 8GB Patriot Viper Steel 3200MHz
-AsRock Arc a770 8GB GDDR6
-Aerocool Aero Bronze 750M 750W
thanks in advance.
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Hello GhostInASock,
Thank you for posting on the Intel
To have a better understanding of this issue, please answer the following questions:
- What is the BIOS version of the motherboard?
- Does the issue happen when the Intel® Arc™ A770 Graphics is not installed? Only using the integrated graphics card Intel® UHD Graphics 630
Keep me informed of the results.
Regards,
Andres P.
Intel Customer Support Technician
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Thank you for responding,
BIOS version: E7C09IMS.160
The PC runs perfectly fine with no GPU or with my old GPU installed
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Hello GhostInASock,
Thank you for your response and for all the information provided.
Please follow the recommendation below and keep me informed of the results:
- Did it work at any moment?
- Is the monitor cable and the 6+8 Pin Power Connector properly plugged into the graphics card?
- Is Resizable Bar enabled? For more information you can contact the motherboard manufacturer.
- I see there is a new BIOS version 7C09v181, update it to that version to check if the behavior changes. For guidance you can contact the motherboard manufacturer.
Regards,
Andres P.
Intel Customer Support Technician
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Hello again
- Did it work at any moment?
Yes. I brought it to my friends house, we tried to install it in his PC (He has the same GPU) and it worked perfectly from the first try. - Is the monitor cable and the 6+8 Pin Power Connector properly plugged into the graphics card?
Yes. Everything should be plugged in properly and clipped into place. - Is Resizable Bar enabled?
Yes. - I see there is a new BIOS version 7C09v181, update it to that version to check if the behaviour changes.
No changes with the new BIOS. I noticed after replying to you that there is a new BIOS update. But to my great disappointment it didn't change anything.
Hope this new info helps.
Thanks
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Hello GhostInASock,
Thank you for your answer, and for completing all the steps.
I will start with an investigation to provide you with the next steps as soon as possible
Regards,
Andres P.
Intel Customer Support Technician
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Hello GhostInASock,
Thank you for your time.
I have been working on the investigation, and now I have a question:
- Check the device manager, check for any yellow bangs/errors, and take screenshots of it. If there is an error message this will help me to try to find the reason of the issue.
Regards,
Andres P.
Intel Customer Support Technician
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Hello GhostInASock,
Thank you for your reply, the information provided has been really helpful.
Let's try to perform a clean installation of the graphics driver with Display Driver Uninstaller (DDU) to version 31.0.101.4826 to check if the behavior changes. For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
Let me know the results.
Regards,
Andres P.
Intel Customer Support Technician
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I started my pc on safe mode cleared the GPU drivers with the DDU restart, opened drivers installer you sent me but i got this error
i attached the error log
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I tried it 2 times: First with my old GTX 1050 and another time with no GPU
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Hello GhostInASock,
Thank you for your response and for letting me know the results.
The reason why you received the error message is that the Intel® Arc™ A770 Graphics was not installed in the system in order to install its driver.
I understand the computer does not boot when the Intel® Arc™ graphics card is installed in the system, but let's try to remove all old drivers of all your graphics cards to avoid any conflict between the drivers by following the steps below and let me know the results:
- Boot your computer with your NVIDIA graphics card.
- Clean install the driver of all your graphics cards with DDU. Including Intel® and NVIDIA cards
- Try booting the computer with the Intel® Arc™ A770 Graphics. (Let me know if still does not boot)
- If the computer boots, install the graphics driver version 31.0.101.4826.
Regards,
Andres P.
Intel Customer Support Technician
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Sorry my mistake I thought you meant something else. DDU I tried a few days ago, nothing really changed even after I wiped the "GPU" "Nvidia" drivers from my pc I was still met with the same error when trying to boot with the arc installed. Sorry should have mentioned it from the beginning.
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Hello GhostInASock,
Thank you for your answer, and for keeping me informed.
Since you have already clean installed the graphics driver with DDU, I will continue with the investigation, and provide you with the next steps as soon as possible.
Regards,
Andres P.
Intel Customer Support Technician
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Hello GhostInASock,
Thank you for your your time and patience.
We have been working on the investigation, we suspect the reason why the driver installer is not working for you is because the installer is picking up the Intel® UHD Graphics 630 (integrated graphics) and hence refuses to install it.
I would suggest the following steps to workaround or hopefully fix the problem:
1) DDU again all Intel and Nvidia drivers in safe mode (this includes the UHD Graphics 630).
- I recommend setting the option in DDU to temporarily disable Windows Update to automatically install new drivers.
- In Device Manager confirm under Display Adapters only Microsoft Basic Display Adapters or VGA controllers are listed.
2) Restart the computer and access the BIOS.
3) Disable the integrated graphics in BIOS.
- Note: if the Intel® Arc™ A770 Graphics doesn't work you can always reset BIOS settings to default to get back the integrated graphics - you can consult with the motherboard manufacturer for further advice on this.
4) Once integrated graphics are disabled in BIOS try booting into Windows with A770.
- If still no video try using the 3rd party video card you have to see if at least now that the UHD 630 is disabled you can get the Arc driver installed.
Hopefully this can get the firmware on the card + driver 31.0.101.4826 loaded into that system.
Please keep me informed of the results.
Regards,
Andres P.
Intel Customer Support Technician
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Hello again,
The arc a770 still did not boot again and i had to boot the PC without it to try and install the drivers. But i still get the error 8 "No driver has been found that can be installed on this device". I attached the error log again if anything changed.
In the meantime, i contacted MSI to ask more information about the motherboard here is what they told me:
They said that my motherboard is not supportive of the GPU. I frankly don't understand how that would make it not even boot since from what i read in intel's website about the GPU before buying it, it only mentioned possible stability or performance issues but now outright failure to boot.
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Hello GhostInASock,
Thank you for completing the steps and let me know the results.
I will continue with the investigation to check if there is something else we can do for you, as soon as possible I will be with the information.
Regards,
Andres P.
Intel Customer Support Technician
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Hello GhostInASock,
Thank you for your time.
I have been working on the investigation, we confirmed this is a motherboard compatibility issue, since the graphics card was tested and confirmed to work properly on a different system. I suggest you use a different motherboard or work with the motherboard manufacturer to get a BIOS update to improve compatibility with this graphics card.
Let me know if you have further questions.
Regards,
Andres P.
Intel Customer Support Technician
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Hello GhostInASock,
Were you able to check the previous post? Remember that this is a motherboard compatibility issue.
Let us know if you still need assistance.
Best regards,
Andres P.
Intel Customer Support Technician
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https://reddit.com/r/IntelArc/s/LrP8bJbXI2
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Hello GhostInASock,
We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.
Best regards,
Andres P.
Intel Customer Support Technician
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