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Arc graphic card game error

Pupsi
Beginner
1,948 Views
I am currently using an Intel Arc 750,driver version is 31.0.101.4146, bought Batman Arkham Knight in steam, every time I launch it,5 seconds later it crashes out, basily can't enter the game, I opened the event viewer and saw messages below:
faulting module batmanAK.exe exception code: 0x00000005
I have no idea how to fix this, if anyone could offer a solution I would really appreciate.
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6 Replies
Hugo_Intel
Employee
1,888 Views

Hello Pupsi


Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry to hear you are experiencing issues when trying to play Batman Arkham Knight on your Intel® Arc™ A750 Graphics. Please let us know the following information:



Also, please let's test an older driver, please try installing driver version 31.0.101.3490 to check if the issue is exclusive to newer driver versions.


If the issue still happens on older drivers, please reinstall version 31.0.101.4146 using Display Driver Uninstaller.


Best regards,


Hugo O.

Intel Customer Support Technician.


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Pupsi
Beginner
1,854 Views

Thanks for responding, here you go:

IMG_20230308_182916.jpg

IMG_20230308_182916.jpg

   

IMG_20230308_182916.jpgVideo can't be upladed in the attachment box,everytime it stucked during  transferring ,really frustrating .

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Hugo_Intel
Employee
1,840 Views

Hello Pups


Thank you for sharing all this information with us. Could you please confirm if you were able to test the older driver version 30.0.101.3490? Also, Could you please confirm if you used Display Driver Uninstaller to uninstall and then reinstall the latest driver 30.0.101.4146?


As well, please let's try removing the ARC GPU from the PCIE slot on your system and test the integrated graphics on your processor. Let us know if the same issue happens in this configuration.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Jeremie
New Contributor I
1,791 Views
Here’s a fix, do exactly what it says in the description , it’ll work: https://community.pcgamingwiki.com/files/file/2546-batman-arkham-knight-intel-gpu-detection-fix/



it’ll tell you to add the downloaded files to the win64 folder (found in binaries) but you need to unzip them first. Then there will be two files;

dxgi.dll and the tweak application. The tweak application is optional so you can just copy and paste the dxgi file to the win64 folder, then launch the game and it should be able to detect your gpu now.


please let me know how it goes!
Pupsi
Beginner
1,757 Views

Thanks for your guides! Yes it really works! You saved my ass, bro !

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Hugo_Intel
Employee
1,730 Views

Hello Pupsi


We are glad to know that the information and fix shared by @Jeremie helped to get your issue resolved and hopefully this information will help other community members as well. Since the thread is now solved we will proceed to close it.


In case you need further assistance, please open a new topic as this thread will no longer be monitored.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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