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Installing a750

Aughen
Beginner
1,210 Views

Hello, 

 

I am trying to install the drivers for my new A750 intel reference card. the driver failed to install and tells me to restart and try again. I get video output if i dont install the drivers and use windows drivers, but no video output if i try to install intel drivers (RDP into the machine works) 

I have attached the logs from a fresh install and trying to reinstall. not sure where to go from here. 

System:

Ryzen 3600
AS rock B450M Pro4
32gb 3200 ram
500gb NVME ssd
Windows 10 pro 

 

Logs and screenshots attached 

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Hugo_Intel
Employee
1,151 Views

Hello Aughen


Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry to hear that you are experiencing issues when trying to install the driver on your Intel® Arc™ A750 Graphics. Please let's try the following:



If the issue continues, please create a log file with the Intel® System Support Utility and attach it. 


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Aughen
Beginner
1,116 Views
I was able to resolve the issue. Used DDU for the 100th time, I downloaded the zip installer and manually installed the drivers through device manager. After that I was able to install the software using the custom settings.
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Hugo_Intel
Employee
1,120 Views

Hello Aughen

  

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 

  

Best regards,  


Hugo O.  

Intel Customer Support Technician. 


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Hugo_Intel
Employee
1,065 Views

Hello Aughen


We are glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  


Best Regards,


Hugo O.

Intel Customer Support Technician.


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