ArcB580在游玩Honkai：Star Rail时出现问题

[糕渐离]

ArcB580在游玩Honkai：Star Rail时经常无故画面卡死导致电脑直接重启，同时音频也卡死蜂鸣直至电脑关闭

我的硬件配置为：CPU：5700x3D 

                                 RAM：Crucial DDR4 3200Mhz 16G   x2

                                 GPU：Gunnir B580 Index

                                  Windows 10 专业版  22h2（19045.5608）

[Mike_Intel]

Hello 糕渐离,

Thank you for posting in Intel community Forum.

请注意，我只能用英语为您提供支持。我使用网络翻译工具翻译了此回复，因此翻译可能有些不准确。

For me to further check this, please help provide the following details:

1. When did you start using your Arc B580?
2. Are you using an Intel brand Arc B580?
3. Can you provide the specification of your power supply?
4. What is your game launcher?
5. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[糕渐离]

1.大概从2025.2开始使用

2.我使用的Arc B580来自于Gunnir，具体型号是Index

3.我使用的电源为500W

4.我直接把游戏程序固定在任务栏，没使用任何启动器

5.我尝试过关闭‘可调整的BAR’功能且疑似有效，但我仅仅尝试过一次

   关闭XMP无效，更换Windows系统版本无效，更换驱动程序版本无效

补充：我在其他Arc B580用户那里听到了与我一模一样的情况，且目前没有任何办法解决，但疑似Intel CPU与Arc B580搭配没有此类情况，因为出问题的用户几乎都使用AMD CPU

[Mike_Intel]

Hello 糕渐离,

Thank you for the update.

Let me ask some questions or comment on the information that you just provided.

1. Can you tell us where did you download this game? Or please share the link.
2. Intel Arc Graphics require 600 W power supply or higher. Please refer to this link for that information: https://www.intel.com/content/www/us/en/support/articles/000091128/graphics/intel-arc-dedicated-graphics-family.html
3. Can you share videos of the issue?
4. Can you help generate the SSU logs of your system. Please refer to the link below on how to generate the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[糕渐离]

您好，我在《崩坏：星穹铁道》官方网站——愿此行，终抵群星下载游戏且游玩

很遗憾，我并没有多余的资金额外购买一台额定600瓦及以上的电源

[糕渐离]

文件较大，因此我做了加速处理，请谅解

[Mike_Intel]

Hello 糕渐离,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello 糕渐离,

Thank you for the update.

I understand that you cannot buy a 600 W power supply at the moment however please also understand that this a possible reason of the issue.

Upon checking the SSU, I also found out that you are using driver version 32.0.101.6651.

The latest that we have is Driver 32.0.101.6734

So please update the driver using DDU method. Please refer to the links below for the latest driver and guide for DDU.

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[糕渐离]

感谢解答，我使用ddu更新驱动至6734之后仍然有此类问题。另外，6734对游戏性能几乎没有优化，但CPU和GPU占用率升高了很多，我不得不退回6551

[Mike_Intel]

Hello 糕渐离,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[QyInvoLing]

This problem still exists everywhere. The solution I found is switching PCIe to 3.0 in BIOS.

Being provided such solution, can Intel do something to find the root cause and fix it in the driver? If it's related to PCIe link speed then the game producer would have nothing to do with the problem 

[QyInvoLing]

这个问题的解决方案是，在bios中将PCIe速率调整至3.0

The solution is switching PCIe link speed to 3.0 in BIOS.

[糕渐离]

谢谢，我试试

[Mike_Intel]

Hello 糕渐离,

Thank you for the update.

To further investigate this issue, please help provide the following details.

1. Can you send some screenshots or videos of the issue?
2. Are you using Steam or Epic Games to launch the game?
3. If no, where did you download the game?
4. Please help generate the SSU logs of your system. Kindly refer to the link below on where to get those markings

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Please let us know if you still need assistance.

@QyInvoLing

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

[糕渐离]

您需要的一切信息我已在之前的回复中提供，麻烦您翻阅

[Mike_Intel]

Hello 糕渐离,

Thank you for the update.

I am sorry if I did not explain why I am asking for another set of SSU.

The SSU that you provided before , the Graphics driver is not yet updated. That is why I am asking for another one that shows that the drivers are updated because this is the bases of your deep investigation of this issue and we might try this in our lab.

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[WEmwuZ]

I can also provide information on this issue, which seems to be a common problem on Hokai:Star Rail.

My GPU： Maxsun Arc B580 Index

Driver Version：32.0.101.6734 WHQL Certified

[Mike_Intel]

Hello 糕渐离,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

@WEmwuZ

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello 糕渐离,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician