Intel Arc B580 Flashing Screen & double Images

[SthilAintHapnin]

Hello,

I have just assembled a new Intel system and I'm having problems with the GPU causing the screen to flash to black for 5 seconds then come back on. Doesn't matter what I'm doing even just at the home screen. Also have noticed that when trying to watch a video the screen flickers with a double image of whatever is displayed on screen.

I have noticed that when I turn the system off or put it to sleep it makes the problem worse. It makes the screen flicker more often. I have uninstalled the drivers and have done clean install every time and I have the same problem. 

All of my drivers are up to date. Is there something in Bios that I need to change or something? I use an HDMI cable to my monitor and have even tried a DP cable without any change. 

CPU- Ultra 7 265K

GPU- Arc B580

Mobo- Asus B860-I

Ram- G.Skill Trident DDR5 6400 96GB

Windows 11 Pro 24H2 (10.0.26100)

Display- MSI MPG 491C Oled

[RandyT_Intel]

Hi @SthilAintHapnin  , 

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Have you previously performed a clean install using Display Driver Uninstaller (DDU), before using latest version of graphics driver? 
• Have you checked the output source on the monitor to ensure it is set to HDMI configuration?
• Have you tested connecting different monitors to rule out compatibility issues?
• Can you provide pictures of the back panel of your setup so I can check the cable management and assembly?

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[SthilAintHapnin]

This is the only monitor I have. It was working fine with the last computer I had. The monitor settings are the same, nothing has changed. I would have to assume it's a compatibility issue with my monitor.  

[RandyT_Intel]

Hi @SthilAintHapnin , 

Can we try this troubleshooting steps, Check if the flickering issue happens inside the BIOS configuration screen (To access the BIOS, check with the motherboard/laptop manufacturer).

If the issue happens in the BIOS configuration screen, it could be a processor issue. Try using the processor on a different known working and compatible system (applies only on Intel® boxed processors). If the issue persists, try updating the BIOS to its latest version. Currently, you have an outdated version dated 10/22/2024. The latest available release on the ASUS website is Version 1207, dated 04/15/2025.

ROG STRIX B860-I GAMING WIFI - Support

Regards,  

Randy T.  

Intel Customer Support Technician  

[SthilAintHapnin]

The screen turning off does not happen in the BIOS. I have updated the BIOS and the screen turning off is still a problem. It no longer gives me a double image on screen when watching a video.  I have no other way to test the CPU.

[RandyT_Intel]

Hi @SthilAintHapnin , 

If that's the case, the issue might be related to the operating system, graphics driver, or monitor display output settings. Please follow the steps below and ensure you perform a clean installation using DDU (Display Driver Uninstaller).

• Update the Intel graphics driver:
  • For desktop: Find the most up-to-date driver for your system on Download Center-32.0.101.6734 (WHQL Certified) (labeled as Latest), driver. For more information on how to update your Intel driver, refer to How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11*

• Make sure that the operating system is up to date:

1. Click the Start button.
2. Search for Windows Update.
3. Click Check for Updates and run all pertinent updates

Let me know if these works on your system.

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[SthilAintHapnin]

I've done a clean install of Windows and reinstalled all of the Arc drivers and still the screen flashes to black. I'm going to remove the GPU from the system and see if that makes a difference.

[SthilAintHapnin]

I have removed the GPU from my system and the flashing has completely stopped. So, does this mean I have a faulty card, and should I try to RMA it?

[RandyT_Intel]

Hi @SthilAintHapnin , 

Could we try reinstalling the card to rule out the possibility of loose connections? If possible, and if you have a spare card with similar specifications, we can attempt swap testing. If these options are not feasible for you, please let me know so I can proceed with a final disposition for the card regarding the RMA option. If the card is within 30 days of purchase, you may request a faster replacement from the place of purchase. Please let me know how I can assist further.

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @SthilAintHapnin , 

I'm following up on the previous recommendation I provided. Have you had a chance to review the information and apply it to your system? Please let me know the outcome so I can determine the next best course of action.

Warm regards,  

Randy T.  

Intel Customer Support Technician