Auto games hilights unable to open mp4

[Dj96]

Hi,

I've a problem with Auto Game Hilights file, the generated file cannot be opened with any mp4 player. (error 0xC00D36C4)

I'm on w10 and running driver 31.0.101.4578

Anyone know how to fix the problem?

Thanks

[Andres_Intel]

Hello Dj96,

Thank you for your reply, and for letting me know about it.

I will wait for you to share the results with me.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Dj96,

Were you able to get the highlights?   

Let us know if you still need assistance. 

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Dj96]

Hello Andres,

unfortunately no... i've played some very good match (10.0 K/D in ranked) but no file was generated.

I'll try a clean install of the latest driver realease (maybe it'll fix the issue with capture and HDR enabled).

Anyway i'll try to generate an hilights caputure but i don't have much time to play right now.

This month i've a pc upgrade planned  (excluding GPU), if you need to close the topic that's fine maybe i'll wait the 14600k/13600k and try a capture again sharing the results in another way or topics.

Let me know!

Regards,

Dj96

[Andres_Intel]

Hello Dj96,

Thank you for your response. 

If you want I can wait a few days it is fine, or if you prefer I can close this thread if you think you are going to take so much time to get the highlights.

Let me know how to proceed.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Dj96]

Hi Andres,

I think it’ll take more time than few days, if you need to close the topic is ok for me.
I’ll try again with new driver (at least clean install) and an upgraded CPU etc
Many thanks for your time!

[Andres_Intel]

Hello Dj96,

I will wait a couple of days to see if you can share the videos, since you mentioned it is going to take more than few days, so I that case I will let you know that this thread will be closed, however, if the issue persists, remember that you can create a new thread with reference to this one, and we will be glad to continue with the support.

We want to thank you for the your and all the information provided.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Dj96,

Since we have not received the highlights videos and as you mentioned it will take so much time, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P. 

Intel Customer Support Technician