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设备名称 DESKTOP-720NFFV
处理器 AMD Ryzen 5 7500F 6-Core Processor 5.40 GHz
机带 RAM 32.0 GB (31.6 GB 可用) 6000 cl36
设备 ID 06D35515-B4A4-40C9-8F23-959BC6F436BC
产品 ID 00331-10000-00001-AA443
系统类型 64 位操作系统, 基于 x64 的处理器
我的 b580 在玩cs2时性能不佳 当我在1080p下运行cs2时帧数不稳定 且显卡占用率低
如图所见1%low帧很低且不稳定 显卡占用低 特别是在火车这张地图上 疑似是显卡驱动优化问题
因为当我使用4060时该问题没有出现
我的共享显存已经开启了 请问能解决这个问题吗
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Hello kennys,
请注意,我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复,因此,可能会有一些不准确的翻译.
Thank you for posting in the community. It seems you're experiencing FPS issues while playing CS2. To assist you better, I have a few questions regarding this concern. Please answer the following:
- Is this system newly built, or is the GPU the only new component?
- If you had a previous GPU, did you perform a clean installation using Display Driver Uninstaller (DDU) before installing the Intel graphics?
- Have you tried reinstalling your GPU driver with a clean installation?
- Are you currently playing under Vulkan API or DirectX 12?
- Can you take a screenshot of your game settings?
- Did you download the game on Steam or another platform?
- Is your Resizable Bar/Smart Access Memory enabled, and is CSM disabled?
- Is your motherboard BIOS up to date?
Also, to better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here: Help Guide for the Intel® System Support Utility
Lastly, since you've experienced a performance issue, could you please download and install CapframeX using the link provided? https://community.intel.com/t5/Intel-ARC-Graphics/Need-help-Reporting-a-bug-or-issue-with-Arc-GPU-PLEASE-READ-THIS/td-p/1494429
Please play one full game and send the result file here. You can find the instructions on how to install and initiate CapframeX in the provided link.
Best regards,
Dhanniel M.
Intel Customer Support Technician
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要复现这个问题很简单 只需要下载cs2并在1080p下测试游戏,就可以发现帧数与在其他地图大不相同,无论是平均帧数还是1%low帧 都与其他地图有很大差异,我认为是这张地图使用了新技术导致的显卡无法完全兼容,导致显卡占用低 显存使用量不合理 你们可以在测试实验室中尝试玩train这张地图
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要复现这个问题很简单 只需要下载cs2并在1080p下测试游戏,就可以发现帧数与在其他地图大不相同,无论是平均帧数还是1%low帧 都与其他地图有很大差异,我认为是这张地图使用了新技术导致的显卡无法完全兼容,导致显卡占用低 显存使用量不合理 你们可以在测试实验室中尝试玩train这张地图
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Hello kennys,
I understand your concern about reproducing the issue. However, I need more information to accurately replicate the problem based on the details you provide. When I attempted to reproduce the issue using a different setting, and the frame drops did not occur on my end. Therefore, I cannot determine the exact cause of the frame drops without additional information.
Regarding CapframeX, I need this data for comparison purposes. This will allow me to analyze the real data and assess any improvements once a resolution is found.
All the information you provide is crucial for me to get a complete picture and accurately replicate your issue. Please answer the questions above and provide the SSU and CapframeX data.
Best regards,
Dhanniel M.
Intel Customer Support Technician
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Hello kennys,
I just wanted to follow up to see if you've completed the CapframeX and SSU tasks, and if you've had a chance to review the questions above. Please let me know at your earliest convenience so we can determine the next steps to resolve this matter.
Best regards,
Dhanniel M.
Intel Customer Support Technician
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Hello kennys,
Since I haven't heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.
Best regards,
Dhanniel M.
Intel Customer Support Technician

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