B580 GPU Causing REDCINE-X PRO Beta Crashes with OpenCL Acceleration on Nikon NRAW (NEV) F

[wotingkun]

Hello Intel Arc Community,

I’m encountering a critical issue with my Intel Arc B580 GPU in REDCINE-X PRO Beta (64-bit) when processing Nikon NRAW (NEV) files. The problem occurs consistently under the following conditions:

1. Issue Description:

   • When OpenCL acceleration is enabled for the B580 GPU, the application freezes during loading of NEV files and eventually crashes.

   • This occurs with both the February 10th and March 7th Intel Arc driver releases (attached for reference).

2. Reproduction Steps:

   • Launch REDCINE-X PRO Beta.

   • Enable OpenCL acceleration for the B580 GPU in settings.

   • Attempt to load a Nikon NRAW (NEV) file.

   • Result: Application freezes and crashes within 10–30 seconds.

3. Contrast with UHD 770:

   • If OpenCL is enabled but the B580 GPU is disabled (only the integrated UHD 770 is active), NEV files load without issues.

Request for Assistance:

• Has this issue been reported or acknowledged by Intel?

• Are there known workarounds or planned fixes for B580 OpenCL compatibility in REDCINE-X PRO?

• Please let me know if additional diagnostic data (logs, crash reports, etc.) would help.

Attached: Driver versions tested (February 10 and March 7 releases).

Thank you for your support!

[DeancR_Intel]

Hi wotingkun,

Thank you for posting in the Community.

I appreciate your efforts for providing detailed information about the issue you're experiencing with your Intel Arc B580 GPU in REDCINE-X PRO Beta. Before I further check this internally, could you please provide the Intel® System Support Utility (SSU) report? This will give us a comprehensive view of your system's configuration and help us identify any potential issues.

Here's how you can generate the SSU report:

1. Download the Intel® System Support Utility:
2. You can find it here: Intel® System Support Utility for Windows*
3. Run the Utility:

• Open the application and click "Scan" to see system and device information.
• The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says "Summary" to change to Detailed View.

1. Save the Report:

• Click "Next" and then "Save" to save the report to your computer.

Please attach the saved file in your response.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi wotingkun,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi wotingkun,

Since I have not heard from you, I will be closing this thread and no longer be monitored. If you wish to continue with the troubleshooting, please feel free to contact Intel Customer Support or create a new thread. We are eager to hear your feedback on the troubleshooting steps we've suggested. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[wotingkun]

I saw your reply, but unfortunately I was away from my desktop PC environment at the time, using an AMD laptop that had been idle for years while traveling. I just returned from my trip yesterday and spent some time figuring out which email address was used to register for our community. Attached is the required TXT file in detail-view mode.