B580 only achieves single-digit FPS when running 2K ultra-high graphics quality ray tracing in wuwa

[Buffshadown]

Driver version 6972    CPU 12100F

[RandyT_Intel]

Hi @Buffshadown,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Which digital distribution platform did you obtain the game that is experiencing graphics issues? (e.g., Steam, Epic Games Store, GOG, etc.) 
• Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? 
• Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay. 
• Additionally, you may follow this guide on how to report performance issues in the game. 
• When did the issue first occur? 
• Have you made any software or hardware changes to the system recently? 
• What troubleshooting steps have you tried so far? 
• Have you noticed any signs of overheating in the system? 

I look forward to your response and am committed to resolving your issue promptly. 

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Buffshadown,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Regards,  

Randy T.  

Intel Customer Support Technician  

[Buffshadown]

I'm sorry I used Google Translate. I have already solved this problem. I searched for tutorials online, modified my motherboard's BIOS, and now Wuthering Waves can run at approximately 40-60 FPS with ray tracing enabled under 2K ultra-high graphics settings. I hope you can keep up the good work and update the graphics card driver. Thank you for your email.

[Buffshadown]

I have already solved this problem Thank you 

[Buffshadown]

I'm sorry I used Google Translate. I have already solved this problem. I searched for tutorials online, modified my motherboard's BIOS, and now Wuthering Waves can run at approximately 40-60 FPS with ray tracing enabled under 2K ultra-high graphics settings. I hope you can keep up the good work and update the graphics card driver. Thank you for your email. Intel Yes！

[RandyT_Intel]

Hi @Buffshadown,

Thank you for the update. I'm glad to hear you've resolved the issue and appreciate your feedback.

As the problem is now resolved, I’ll proceed to close this case. If you need further assistance in the future, feel free to reach out or submit a new thread.

Regards,  

Randy T.  

Intel Customer Support Technician