Hi, freshmen.
Thank you for posting in our Community. Let’s work together to isolate the issue and determine the next best steps.
To assist further, I’ll need to gather a few more technical details:
- Which web browser are you using (e.g., Chrome, Edge, Firefox), and is it updated to the latest version?
- Does the issue occur consistently on specific websites only, or have you noticed similar behavior on other video streaming platforms (e.g., YouTube, Vimeo)?
- Does the issue persist when switching to a different browser? This helps determine whether it’s browser-specific.
- Have you disabled or enabled hardware acceleration in your browser settings?
- Sometimes toggling this setting can affect video playback performance.
- Have you noticed this issue when playing videos in other applications outside the browser (e.g., Windows Media Player, VLC)?
I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance. Additionally, if you have done any other tests, please let me know the details so we don't cover the same ground twice.
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
