Stuttering when playing instructional videos in the game “The thaumaturge” with B570.

[wchisme_2000]

In the game “The thaumaturge”, the game becomes very laggy when playing the instructional video, even with XESS enabled, and I've found that playing any game with a browser or standalone player playing the video in the background results in varying degrees of lag. It seems to have something to do with the driver's video decoding.

[JedG_Intel]

Hello wchisme_2000,

Thank you for posting on Intel Community Forum.

For me to address this properly, please share the information below.

1. Was this working fine before?

2. Did you make any recent changes to the system?

3. Have you performed any troubleshooting steps?

4. If possible, kindly share a short video clip of the issue.

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello wchisme_2000,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello wchisme_2000,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician