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Helloequals_0x3A,
Thank you for posting on the Intel️® communities. I am sorry to hear that you are experiencing issues when using Intel® Arc™ A750 Graphics. We apologize for the delay.
To have a better understanding of your issue, please provide me with the following:
- When did the issue start?
- Do you recall any Operating System or driver version update before the issue started?
- What distribution service did you get the game from (for example: Steam / Origin / Epic / XboxGamePass / UbisoftConnect)?
- Provide us with a screenshot of the game's video settings.
- Please provide steps to replicate the issue; a video of the failure is ideal, as this will help us find the issue's root cause.
- Also, share an Intel
System Support Utility (Intel SSU) report, as it will gather information from your system that will help us troubleshoot your issue. - Open the application and click "Scan" to see the system and device information. By default, Intel
SSU will take you to the "Summary View." - Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click "Next"; then "Save."
- Open the application and click "Scan" to see the system and device information. By default, Intel
Best regards,
Jean O.
Intel Customer Support Technician
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Hello equals_0x3A,
I hope you are doing fine.
Were you able to check the previous post?
Let us know if you still need assistance.
Best regards,
Jean O.
Intel Customer Support Technician
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Hello equals_0x3A,
I hope you are doing fine.
I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.
Best regards.
Jean O.
Intel Customer Support Technician.
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Hello equals_0x3A,
Thank you very much for your waiting for a reply.
Thanks to your reports, we were able to reproduce the issue, and we have filled out a bug report regarding this matter. We are currently working on this issue internally under bug ID 18021071081.
We are unable to commit to a deadline or update for a fix to be implemented in a new driver since this process requires further effort on our part.
Best regards,
Jean O.
Intel Customer Support Technician
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Hello equals_0x3A,
I will close this thread now.
If you need any additional information, submit a new question, as this thread will no longer be monitored.
Best regards.
Jean O.
Intel Customer Support Technician.

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