Battlefield 6 problems arc b580

[salsa25]

Hello, Battlefield 6 has a problem in 1080p resolution. I will give you a link from YouTube, please watch it.
It is very interesting that the FPS in 2k resolution is higher than in 1080p resolution.
If you pay attention to the card's power consumption, you will notice that the lower FPS in 1080p resolution is due to lower power consumption.
Several other games have the same problem, such as Call of Duty: Modern Warfare III 2023 .
Please follow up on this problem.
https://youtu.be/4ASy8kH6ELs?si=eClEusNFbTOzpNvM

[RandyT_Intel]

Hi @salsa25,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Which digital distribution platform did you obtain the game that is experiencing graphics issues? (e.g., Steam, Epic Games Store, GOG, etc.) 
• Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? 
• Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay. 
• Additionally, you may follow this guide on how to report performance issues in the game. 

I look forward to your response and am committed to resolving your issue promptly. 

Regards,  

Randy T.  

Intel Customer Support Technician  

[salsa25]

Hello, I have posted the YouTube link for you to see. The full specifications are stated and tested in different settings. My system is almost similar to this system. Follow the videos on this page about the arc b580, it will help you a lot in fixing your driver problems. For example, there is a power consumption problem in Battlefield 6, just watch it and you will understand.

[RandyT_Intel]

Hi @salsa25,

I’ll attempt to extract and obtain the game settings shown in the video recording you shared. However, I also need the CapFrameX capture and your system overview to begin a proper investigation on my end. Thank you for your understanding without this information, I’m unable to provide any recommendations.

Check this guide: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @salsa25,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @salsa25,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,  

Randy T.  

Intel Customer Support Technician