Black screen issues

[Fewnity]

Hello, I have a "Lenovo Yoga Pro 7I Gen 10 Aura Edition" with the Intel Core 7 255H and I have black screen issues with recent drivers, I installed an old driver 32.0.101.6106 and looks like it's working fine.
I installed the 32.0.101.6913 (latest driver), 32.0.101.6881, 32.0.101.6874, 32.0.101.6734 drivers, they have all the same issues of random black screen. For example I can reproduce the black screen when I'm in the GIF list of Discord to send a gif. But with the 32.0.101.6106 I don't have black screen. Sometimes the black screen is so hard, the computer is unusable for 2-3 minutes.

I used the DDU to reinstall recent driver but no changes.

Here is the SSU logs in attached files with the 32.0.101.6106 driver.

[JedG_Intel]

Hello Fewnity,

Thank you for posting on Intel Community Forum.

I appreciate your effort on isolating the issue and for me to address this effectively, please share the information below.

1. Why are you trying to update the drivers? Are you experiencing any issues?

2. Does the system power on at all when using the affected drivers?

3. How frequent is the issue?

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Fewnity]

Hello Jed,

I wanted to get newer drivers because I noticed better performances in games like a smoother framerate with newer drivers. I don't really have problems with the older drivers otherwise.

Yes, the system powers on and boots into Windows normally with the affected drivers, but I get random black screens afterwards, especially when using apps like Discord or Google Chrome. And I'm working with theses software opened so it's pretty annoying. And I'm a game dev so better performances from newer drivers it a + for me.

When I'm not trying to reproduce the issue like a normal usage of the computer, it's maybe 2 to 4 per days (small black screen of 1 sec). But a big black screen that makes the computer unusable for 2-3 minutes it's more 1 every 2-3 days maybe? During the big black screen the cursor is still visible but extremely laggy, I can do CTRL+ALT+DEL to open task manager but its so laggy that I almost cannot open the task manager. And after few minutes, everything works again.
 

[JedG_Intel]

Hello Fewnity,

Thank you for sharing all this information. I'll investigate this matter and I'll get back to give you an update as soon as possible.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Fewnity,

I'm getting back in touch to provide you an update.

After reviewing your report, we would like to clarify that the product in question is an OEM (Original Equipment Manufacturer) device. Please note that our support capabilities may be limited, as we are not fully familiar with the specific technologies, configurations, and customizations implemented by the OEM on your system.

Given this, we strongly recommend using the drivers provided directly by the OEM. These drivers are specifically tailored and optimized by the manufacturer to ensure full compatibility with your device.

Additionally, you have successfully identified that the graphics driver version 32.0.101.6106, which originates from the OEM, is functioning correctly. This indicates that the OEM has made modifications to the standard Intel drivers to better suit your system’s requirements.

If you have any questions or concerns, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[0x27]

Last iteration of the iGPU drivers gives my partner issues as well. It's 1:1 not including the gif list on discord. He gets random black screens, but with a functioning mouse cursor. We have the same laptop - because of this, I won't touch the Intel's official drivers for a while till these problems are fixed. We both have the Huawei MateBook 14 2024 with Core Ultra 5 125h.

Sorry, but asking:

"Why are you trying to update the drivers? Are you experiencing any issues?"

...and then stating that it's somehow our's or OEM's fault is kinda both sad and funny, especially when the Intel's graphics software itself prompts us to update the WHQL drivers lol

[JedG_Intel]

Hello Fewnity,

As we have provided you with an update and recommendation, we will proceed with closing this inquiry. Should you have other questions or concerns, please submit as new question as this thread will no longer be monitored.

Hi @0x27,

It appears that you're also experiencing some issues. For us to assist you properly and to avoid confusion, we recommend for you to kindly create a separate thread.

Best regards

Jed G.

Intel Customer Support Technician

[Fewnity]

Yeah you can close the thread. I contacted the constructor.

Thanks.

[rlz]

same here. I also use yoga 7i pro. Now i use 32.0.101.6881. Its fine.

Also do you have cracking electrical sound near the charge port when you turn on/off HDR?