Blender can't find my GPU now, upgraded to Ubuntu 24.04 from 23.10

Jaakan-Shorter · ‎04-26-2024

I had a feeling I should have waited to upgrade.

This could be Ubuntu bug since I had to switch to nouveau, reboot, switch back to nvidia-driver-XXX(proprietary, tested), and reboot on my GF's daughter's computer after upgrading to Ubuntu 24.04. Just in case this not a Ubuntu bug... Maybe The repo is not prep'd for 24.04 yet?

here is how it happened

1. Base install - Ubuntu 23.10 + ARC drivers ( from the intel repo ) + Blender 4.1.1

2. open Blender and go to GPU settings, should find the GPU

3. Upgrade Ubuntu 23.10 to Ubuntu 24.04

4. open Blender and go to GPU settings, GPU is currently missing

I tried sudo apt-get remove --purge '^Intel-.*' and reinstalling but didn't seem to help

OS: Ubuntu 24.04 LTS x86_64

Kernel: 6.8.0-31-generic

CPU: 12th Gen Intel i5-12400F (12) @ 4.400GHz

GPU: Intel DG2 [Arc A750]

Memory: 1995MiB / 64141MiB

Blender 4.1.1 ( tried 4.1 , 4.0 , 4.2 )

Vendor: Intel (0x8086)
Device: Mesa Intel(R) Arc(tm) A750 Graphics (DG2) (0x56a1)
Version: 24.1.0

OpenGL renderer string: Mesa Intel(R) Arc(tm) A750 Graphics (DG2)
OpenGL core profile version string: 4.6 (Core Profile) Mesa 24.1.0-devel (git-0fcdf7bf33)

*-display
description: VGA compatible controller
product: DG2 [Arc A750]
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:03:00.0
logical name: /dev/fb0
version: 08
width: 64 bits
clock: 33MHz
capabilities: pciexpress msi pm vga_controller bus_master cap_list rom fb
configuration: depth=32 driver=i915 latency=0 resolution=1920,1080
resources: iomemory:400-3ff irq:159 memory:80000000-80ffffff memory:4000000000-41ffffffff memory:81000000-811fffff

03:00.0 VGA compatible controller: Intel Corporation DG2 [Arc A750] (rev 08)
Subsystem: Device 172f:3935
Kernel driver in use: i915
Kernel modules: i915, xe

Jaakan-Shorter · ‎04-27-2024

here is some more information.

cat /etc/apt/sources.list.d/intel-gpu-jammy.list
deb [arch=amd64 signed-by=/usr/share/keyrings/intel-graphics.gpg] https://repositories.intel.com/gpu/ubuntu jammy client

jaakan@jaakan-MSI1:~$ sudo apt list intel-* -a
Listing... Done
intel-acm/noble 20210710-2 amd64

intel-cmemu/unknown 1.0.31-37~u22.04 amd64
intel-cmemu/unknown 1.0.31-36~u22.04 amd64

intel-cmt-cat/noble 23.11.1-1build1 amd64

intel-fw-gpu/unknown 2024.04.6-293~22.04 all
intel-fw-gpu/unknown 2023.39.2-255~22.04 all
intel-fw-gpu/unknown 2023.35.5-247~22.04 all
intel-fw-gpu/unknown 2023.30.2-233~22.04 all
intel-fw-gpu/unknown 2023.25.6-231~22.04 all

intel-gpu-client-base/unknown 2404.35.0-8~22.04 amd64
intel-gpu-client-base/unknown 2404.30.0-4~22.04 amd64
intel-gpu-client-base/unknown 2344.20.0-4~22.04 amd64
intel-gpu-client-base/unknown 2338.25.0-4~22.04 amd64
intel-gpu-client-base/unknown 2330.30.0-9~22.04 amd64
intel-gpu-client-base/unknown 2330.30.0-1~22.04 amd64
intel-gpu-client-base/unknown 2328.14.0-4~22.04 amd64
intel-gpu-client-base/unknown 2320.21.0-4~22.04 amd64

intel-gpu-client/unknown 2404.35.0-8~22.04 amd64
intel-gpu-client/unknown 2404.30.0-4~22.04 amd64
intel-gpu-client/unknown 2344.20.0-4~22.04 amd64
intel-gpu-client/unknown 2338.25.0-4~22.04 amd64
intel-gpu-client/unknown 2330.30.0-9~22.04 amd64
intel-gpu-client/unknown 2330.30.0-1~22.04 amd64
intel-gpu-client/unknown 2328.14.0-4~22.04 amd64
intel-gpu-client/unknown 2320.21.0-4~22.04 amd64

intel-gpu-compute-dev/unknown 2404.35.0-8~22.04 amd64
intel-gpu-compute-dev/unknown 2404.30.0-4~22.04 amd64
intel-gpu-compute-dev/unknown 2344.20.0-4~22.04 amd64
intel-gpu-compute-dev/unknown 2338.25.0-4~22.04 amd64
intel-gpu-compute-dev/unknown 2330.30.0-9~22.04 amd64
intel-gpu-compute-dev/unknown 2330.30.0-1~22.04 amd64
intel-gpu-compute-dev/unknown 2328.14.0-4~22.04 amd64
intel-gpu-compute-dev/unknown 2320.21.0-4~22.04 amd64

intel-gpu-compute/unknown 2404.35.0-8~22.04 amd64
intel-gpu-compute/unknown 2404.30.0-4~22.04 amd64
intel-gpu-compute/unknown 2344.20.0-4~22.04 amd64
intel-gpu-compute/unknown 2338.25.0-4~22.04 amd64
intel-gpu-compute/unknown 2330.30.0-9~22.04 amd64
intel-gpu-compute/unknown 2330.30.0-1~22.04 amd64
intel-gpu-compute/unknown 2328.14.0-4~22.04 amd64
intel-gpu-compute/unknown 2320.21.0-4~22.04 amd64

intel-gpu-datacenter-base/unknown 2404.35.0-8~22.04 amd64
intel-gpu-datacenter-base/unknown 2404.30.0-4~22.04 amd64
intel-gpu-datacenter-base/unknown 2344.20.0-4~22.04 amd64
intel-gpu-datacenter-base/unknown 2338.25.0-4~22.04 amd64
intel-gpu-datacenter-base/unknown 2330.30.0-9~22.04 amd64
intel-gpu-datacenter-base/unknown 2330.30.0-1~22.04 amd64
intel-gpu-datacenter-base/unknown 2328.14.0-4~22.04 amd64
intel-gpu-datacenter-base/unknown 2320.21.0-4~22.04 amd64

intel-gpu-datacenter/unknown 2404.35.0-8~22.04 amd64
intel-gpu-datacenter/unknown 2404.30.0-4~22.04 amd64
intel-gpu-datacenter/unknown 2344.20.0-4~22.04 amd64
intel-gpu-datacenter/unknown 2338.25.0-4~22.04 amd64
intel-gpu-datacenter/unknown 2330.30.0-9~22.04 amd64
intel-gpu-datacenter/unknown 2330.30.0-1~22.04 amd64
intel-gpu-datacenter/unknown 2328.14.0-4~22.04 amd64
intel-gpu-datacenter/unknown 2320.21.0-4~22.04 amd64

intel-gpu-media-dev/unknown 2404.35.0-8~22.04 amd64
intel-gpu-media-dev/unknown 2404.30.0-4~22.04 amd64
intel-gpu-media-dev/unknown 2344.20.0-4~22.04 amd64
intel-gpu-media-dev/unknown 2338.25.0-4~22.04 amd64
intel-gpu-media-dev/unknown 2330.30.0-9~22.04 amd64
intel-gpu-media-dev/unknown 2330.30.0-1~22.04 amd64
intel-gpu-media-dev/unknown 2328.14.0-4~22.04 amd64
intel-gpu-media-dev/unknown 2320.21.0-4~22.04 amd64

intel-gpu-media/unknown 2404.35.0-8~22.04 amd64
intel-gpu-media/unknown 2404.30.0-4~22.04 amd64
intel-gpu-media/unknown 2344.20.0-4~22.04 amd64
intel-gpu-media/unknown 2338.25.0-4~22.04 amd64
intel-gpu-media/unknown 2330.30.0-9~22.04 amd64
intel-gpu-media/unknown 2330.30.0-1~22.04 amd64
intel-gpu-media/unknown 2328.14.0-4~22.04 amd64
intel-gpu-media/unknown 2320.21.0-4~22.04 amd64

intel-gpu-mesa3d-dev/unknown 2404.35.0-8~22.04 amd64
intel-gpu-mesa3d-dev/unknown 2404.30.0-4~22.04 amd64
intel-gpu-mesa3d-dev/unknown 2344.20.0-4~22.04 amd64
intel-gpu-mesa3d-dev/unknown 2338.25.0-4~22.04 amd64
intel-gpu-mesa3d-dev/unknown 2330.30.0-9~22.04 amd64
intel-gpu-mesa3d-dev/unknown 2330.30.0-1~22.04 amd64
intel-gpu-mesa3d-dev/unknown 2328.14.0-4~22.04 amd64
intel-gpu-mesa3d-dev/unknown 2320.21.0-4~22.04 amd64

intel-gpu-mesa3d/unknown 2404.35.0-8~22.04 amd64
intel-gpu-mesa3d/unknown 2404.30.0-4~22.04 amd64
intel-gpu-mesa3d/unknown 2344.20.0-4~22.04 amd64
intel-gpu-mesa3d/unknown 2338.25.0-4~22.04 amd64
intel-gpu-mesa3d/unknown 2330.30.0-9~22.04 amd64
intel-gpu-mesa3d/unknown 2330.30.0-1~22.04 amd64
intel-gpu-mesa3d/unknown 2328.14.0-4~22.04 amd64
intel-gpu-mesa3d/unknown 2320.21.0-4~22.04 amd64

intel-gpu-tools/noble 1.28-1ubuntu2 amd64

intel-gsc-dev/unknown 0.8.16+75~u22.04 amd64
intel-gsc-dev/unknown 0.8.9+65~u22.04 amd64
intel-gsc-dev/unknown 0.8.9+53~u22.04 amd64
intel-gsc-dev/unknown 0.8.9+51~u22.04 amd64

intel-gsc/unknown 0.8.16+75~u22.04 amd64
intel-gsc/unknown 0.8.9+65~u22.04 amd64
intel-gsc/unknown 0.8.9+53~u22.04 amd64
intel-gsc/unknown 0.8.9+51~u22.04 amd64

intel-hdcp/noble 20.3.0-1build1 amd64

intel-i915-dkms/unknown 1.24.1.11.240117.14+i16-1 all
intel-i915-dkms/unknown 1.23.9.11.231003.15+i19-1 all
intel-i915-dkms/unknown 1.23.8.20.230810.22+i33-1 all
intel-i915-dkms/unknown 1.23.7.17.230608.24+i37-1 all
intel-i915-dkms/unknown 1.23.6.24.230425.29+i44-1 all
intel-i915-dkms/unknown 1.23.5.19.230406.21.5.17.0.1034+i38-1 all

intel-igc-cm/unknown,now 1.0.224-821~22.04 amd64 [installed,automatic]
intel-igc-cm/unknown 1.0.206-775~22.04 amd64
intel-igc-cm/unknown 1.0.206-736~22.04 amd64
intel-igc-cm/unknown 1.0.206-704~22.04 amd64
intel-igc-cm/unknown 1.0.202-682~22.04 amd64
intel-igc-cm/unknown 1.0.176-647~22.04 amd64

intel-ipu6-dkms/noble 0~git202311240921.07f0612e-0ubuntu2 amd64

intel-level-zero-gpu-dev/unknown 1.3.28202.51-821~22.04 amd64
intel-level-zero-gpu-dev/unknown 1.3.28202.39-821~22.04 amd64
intel-level-zero-gpu-dev/unknown 1.3.27191.42-775~22.04 amd64
intel-level-zero-gpu-dev/unknown 1.3.26918.50-736~22.04 amd64
intel-level-zero-gpu-dev/unknown 1.3.26690.36-704~22.04 amd64
intel-level-zero-gpu-dev/unknown 1.3.26516.25-682~22.04 amd64
intel-level-zero-gpu-dev/unknown 1.3.26241.33-647~22.04 amd64

intel-level-zero-gpu-raytracing/unknown 1.0.0 amd64
intel-level-zero-gpu-raytracing/unknown 1.0.0~u22.04 amd64

intel-level-zero-gpu/unknown,now 1.3.28202.51-821~22.04 amd64 [installed]
intel-level-zero-gpu/unknown 1.3.28202.39-821~22.04 amd64
intel-level-zero-gpu/unknown 1.3.27191.42-775~22.04 amd64
intel-level-zero-gpu/unknown 1.3.26918.50-736~22.04 amd64
intel-level-zero-gpu/unknown 1.3.26690.36-704~22.04 amd64
intel-level-zero-gpu/unknown 1.3.26516.25-682~22.04 amd64
intel-level-zero-gpu/unknown 1.3.26241.33-647~22.04 amd64

intel-lpmd/noble 0.0.3-0ubuntu2 amd64

intel-media-va-driver-non-free/noble,now 24.1.0+ds1-1 amd64 [installed]
intel-media-va-driver-non-free/unknown 23.4.3-804~22.04 amd64
intel-media-va-driver-non-free/unknown 23.4.0-775~22.04 amd64
intel-media-va-driver-non-free/unknown 23.3.2-713~22.04 amd64
intel-media-va-driver-non-free/unknown 23.3.1-704~22.04 amd64
intel-media-va-driver-non-free/unknown 23.2.4-678~22.04 amd64
intel-media-va-driver-non-free/unknown 23.2.1-647~22.04 amd64

intel-media-va-driver/noble 24.1.0+dfsg1-1 amd64

intel-metrics-discovery-dev/unknown 1.12.170-808~22.04 amd64
intel-metrics-discovery-dev/unknown 1.12.169-775~22.04 amd64
intel-metrics-discovery-dev/unknown 1.12.166-707~22.04 amd64
intel-metrics-discovery-dev/unknown 1.12.165-679~22.04 amd64
intel-metrics-discovery-dev/unknown 1.12.164-647~22.04 amd64

intel-metrics-discovery/unknown 1.12.170-808~22.04 amd64
intel-metrics-discovery/unknown 1.12.169-775~22.04 amd64
intel-metrics-discovery/unknown 1.12.166-707~22.04 amd64
intel-metrics-discovery/unknown 1.12.165-679~22.04 amd64
intel-metrics-discovery/unknown 1.12.164-647~22.04 amd64

intel-metrics-library-dev/unknown 1.0.152-760~22.04 amd64
intel-metrics-library-dev/unknown 1.0.133-649~22.04 amd64
intel-metrics-library-dev/unknown 1.0.133-647~22.04 amd64

intel-metrics-library/unknown 1.0.152-760~22.04 amd64
intel-metrics-library/unknown 1.0.133-649~22.04 amd64
intel-metrics-library/unknown 1.0.133-647~22.04 amd64

intel-microcode/noble 3.20240312.1build1 amd64

intel-mkl-cluster/noble 2020.4.304-4 amd64

intel-mkl-doc/noble 2020.4.304-4 all

intel-mkl-full/noble 2020.4.304-4 amd64

intel-mkl/noble 2020.4.304-4 amd64

intel-ocloc-dev/noble 23.43.27642.40-1ubuntu3 amd64

intel-ocloc/noble 23.43.27642.40-1ubuntu3 amd64

intel-oobmsm-dummy/unknown 0.1.0-503 all

intel-opencl-icd/unknown,now 23.52.28202.51-821~22.04 amd64 [installed]
intel-opencl-icd/unknown 23.52.28202.39-821~22.04 amd64
intel-opencl-icd/noble 23.43.27642.40-1ubuntu3 amd64
intel-opencl-icd/unknown 23.35.27191.42-775~22.04 amd64
intel-opencl-icd/unknown 23.30.26918.50-736~22.04 amd64
intel-opencl-icd/unknown 23.26.26690.36-704~22.04 amd64
intel-opencl-icd/unknown 23.22.26516.25-682~22.04 amd64
intel-opencl-icd/unknown 23.17.26241.33-647~22.04 amd64

intel-platform-cse-dkms/unknown 2023.11.1-31 amd64

intel-platform-vsec-dkms/unknown 2023.20.0-21 amd64

intel-usbio-dkms/noble 0~git202312141918.78ffb706-0ubuntu2 amd64

intel-vc-intrinsics-dev/noble 0.13.0-1build1 amd64

intel-vsc-dkms/noble 0~git202311021215.73a044d9-0ubuntu2 amd64

Jaakan-Shorter · ‎04-28-2024

I did wipe and install Ubuntu 22 LTS after my post.

My advice for anyone with an ARC GPU and Ubuntu stay on 22 LTS or 23, until the repo gets updated to support Ubuntu 24 LTS.

I do game on Linux but mostly use the ARC GPU for blender.

ACarmona_Intel · ‎05-02-2024

Hello Jaakan-Shorter,

Thank you for posting in our communities.

May we know if wiping and installing Ubuntu 22 LTS resolves the issue?

And if you still want us to investigate the issue, please share your SSU LINUX , as it contains important details about your system that can help us analyze the root cause of the issue. In addition, may we also know what version of Blender you are using?

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

Jaakan-Shorter · ‎05-02-2024

Installing Ubuntu 22 LTS + Intel GPU repo got everything back to working order. I'm using Blender 4.1.1.

I'm 100% sure the Intel GPU repo hasn't been updated to support Ubuntu 24 LTS yet is the issue.

It wasn't a big deal for me to wipe Ubuntu 24 LTS and install Ubuntu 22 LTS but it might cause a bigger headache for others.

On a secondary note because the following page has not been updated since Nov 2023 it makes it look like the Linux drivers haven't been updated when they have been.
https://www.intel.com/content/www/us/en/download/747008/intel-arc-graphics-driver-ubuntu.html

ACarmona_Intel · ‎05-02-2024

Hello Jaakan-Shorter,

Thank you so much for the response.

I will still raise the issue with our engineers so we can determine the exact cause of the issue.

I will post the response on this thread once it is available.

Thank you for your patience and understanding.

Best regards,

Carmona A.

Intel Customer Support Technician

ACarmona_Intel · ‎05-16-2024

Hello Jaakan-Shorter,

Thank you so much for patiently waiting on our response.

We have successfully replicated the issue. In order for us to thoroughly investigate, please provide the following information:

Note: You can answer not applicable" or N/A as a response.

Distribution service (example: Steam, Origin, Epic, Xbox GamePass, and Ubisoft Connect): N/A
Graphic Quality (Low, Medium, High, Ultra):
Resolution (1920x1080, 3840x2160):
Vsync (On/Off):
Window Display Configuration (Fullscreen, Windowed, or Borderless Windowed):

We look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

Jaakan-Shorter · ‎05-23-2024

Sorry been busy with work. For you questions I have to answer N/A for most of them, I am using a 1080p display. Blender is of course windowed and the OpenGL games I do play with GPU hardware support I run at full screen.

But the main issue is the Intel Linux gpu drivers repository doesn't support Ubuntu 24.X yet. In terms of applications like Blender's GPU based rendering or gaming using OpenGL / Vulkan with GPU hardware support etc...

And yes wiping and installing Ubuntu 22 LTS fixed my issue.

I can understand only Officially supporting LTS versions so development isn't always a moving target.

I personally really like my ARC A750.

ACarmona_Intel · ‎05-22-2024

Hello Jaakan-Shorter,

We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

Haetsal · ‎05-22-2024

I am subscrubinh this post since I ahave also issues with Ubuntu 24.04, that the version is not being supported for latest Intel iGPU.

I don't get what moderators say about this issue.
I am so stressed being spaemmed by unrelated answers.

ACarmona_Intel · ‎05-22-2024

Hello Haetsal,

Thank you for posting in our communities.

Please file a new case so that we can properly support you.

Intel Support: https://www.intel.com/content/www/us/en/support.html

Thank you for your understanding.

Best regards,
Carmona A.
Intel Customer Support Technician

ACarmona_Intel · ‎05-23-2024

Hello Jaakan-Shorter,

We sincerely appreciate your warm feedback and thorough response.

By the way, is it feasible for you to provide us with your SSU LINUX, which has crucial information about your system? since I will raise our case with our senior engineers for further investigation.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician

Jaakan-Shorter · ‎05-24-2024

Wouldn't you need me to upgrade my system to Ubuntu 24.04 before running that?

The issue is with https://repositories.intel.com/gpu/
Needing to be updated to support Ubuntu 24.04 LTS

If you already updated it to support that since Ubuntu 24.04 lts came out, the following is out of date either way because I know you have drivers newer than Nov 2023

https://www.intel.com/content/www/us/en/download/747008/intel-arc-graphics-driver-ubuntu.html

Jaakan-Shorter · ‎05-25-2024

If you need me to upgrade to Ubuntu 24.04 LTS from 22.04 LTS and run the SSU just say the word.

ACarmona_Intel · ‎05-26-2024

Hello Jaakan-Shorter,

We sincerely appreciate your kind offer. To save your time and effort, there's no need to upgrade to Ubuntu 24.04 LTS from 22.04 LTS.

We will wait for your Linux SSU. Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician

Jaakan-Shorter · ‎05-26-2024

The SSU is attached

ACarmona_Intel · ‎05-28-2024

Hello Jaakan-Shorter,

Thank you so much for the quick response.

I will now raise the case with our engineers so they can thoroughly investigate the issue.

I will post the response on this thread once it is available.

Thank you for your patience and cooperation.

Best regards,

Carmona A.

Intel Customer Support Technician

ACarmona_Intel · ‎06-10-2024

Hello Jaakan-Shorter,

Thank you so much for patiently waiting on our response.

It seems that our senior engineers already have a resolution for the issue when they replicate the problem in our lab.

However, we still wanted to confirm the additional information before we provided any recommendations.

1. Where was Blender installed (snap or through the Ubuntu repository via APT)?

2. When Ubuntu 23.10 + Arc drivers (via Intel Repo) and the Arc GPU show up, you have mentioned that you have updated Ubuntu 23.10 to 24.04. Does that mean that you have done a "sudo do-release-upgrade" in 23.10, or did you do a clean install of 24.04?

We look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

Jaakan-Shorter · ‎06-10-2024

1. snap

2. "sudo do-release-upgrade"

ACarmona_Intel · ‎06-12-2024

Hello Jaakan-Shorter,

Thank you so much for the quick response.

I will now raise the case again with our senior engineers, and then I will get back to you as soon as I have an update from them.

Thank you so much for your patience!

Best regards,

Carmona A.

Intel Customer Support Technician

NormanS_Intel · ‎08-02-2024

Hello Jaakan-Shorter,

I am pleased to inform you that after a thorough investigation, we have successfully resolved the issue. By installing the Intel Graphics Card firmware as outlined in the Installing Client GPUs — Intel® software for general purpose GPU capabilities documentation, specifically following steps 1, 2, and 3, Blender is now able to correctly detect the graphics card.

Please let us know once you have tried this.

Best regards,

Norman S.

Intel Customer Support Engineer