Borderlands 2 issues

[fc528e]

Saw some other posts but they were closed so starting a new one.

Specs:

ASRock X670E PG Lightning motherboard

6913 driver set, WHQL Certified Driver Updates checked.

AMD Ryzen 7 7700X procesor

Win 11 Pro

32GB DDR5 6000

Steam version of Borderlands

Resizable BAR enabled in BIOS

I'm having the same issues that others report where Borderlands 2 won't run. I had the game working just fine when I installed my new Sparkle B580 OC a little over a week ago after I did DDU for a fresh Intel Arc Graphics install. The Intel Graphics Software console did not install, nor did it install on my server where I installed a B570 OC with a fresh DDU install as well.  Had to extract the installer for Intel Graphics Software console to get it installed and working.

Next time I went to run Borderlands 2, just crashed over and over.  This is the error that shows up in Event View within my Windows 11 Pro install (latest Windows updates installed through today, 7/8/2025):

Faulting application name: Borderlands2.exe, version: 1.0.257.45254, time stamp: 0x62e434e8
Faulting module name: igd9trinity32.dll, version: 32.0.101.6913, time stamp: 0x68562b58
Exception code: 0xc0000005
Fault offset: 0x00a68a3c
Faulting process id: 0x4114
Faulting application start time: 0x1DBEF5739CED128
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Borderlands 2\Binaries\Win32\Borderlands2.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_ad653a309640ce11\igd9trinity32.dll
Report Id: 1984374a-0a37-4e9b-b83c-c595e4efe143
Faulting package full name:
Faulting package-relative application ID:

I have tried all of the following (reboot at least once, generally multiple times between each try) and the game invariably breaks or the fix does nothing:

-Multiple DDU goes blasting Intel Arc Graphics' driver and reinstalling, game will run once or twice and then fail until reinstall.

-Disconnecting all but 1 monitor.

-Turning off all effects in game, reducing resolution, and limiting FPS.

-Changing color depth and format from defaults within Intel Graphics Software for all displays.

-Verifying d3dx9_43.dll is present, and even replacing with a newly extracted copy.

-Reinstalling Borderlands 2.

-Verifying all game files within Steam.

-Reinstalling Steam client.

-Enable varying Frame Synchronization, FPS limiter, and Low Latency Mode settings within Intel Graphics Software (each individually, none help game run).

Based on the Event Viewer error always stating the same culprit (igd9trinity32.dll), 99% sure it's just a driver issues that us consumers can't fix.

Thank for any help!

[Mike_Intel]

Hello fc528e,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. You mentioned that it was working fine, let me clarify when did you start having this issue? After changing the Graphics card?
2. What is the driver version that you installed when you are using DDU?
3. Have you tried to re-install the game after replacing the Graphics card?
4. Please try to generate the SSU logs of your system for me to review the hardware and the installed drivers.

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[VonM_Intel]

Hello fc528e,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[Mike_Intel]

Hello fc528e,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician